Course Outline

Module 1:  Why Agile Service Management?

  • Challenges Today
  • What is IT Service Management?
  • What is Agile?
  • Agile Manifesto and Principles
  • What Does It Take To Be Agile?

Module 2:  Agile Service Management

  • What is Agile Service Management?
  • Agile Service Management Goals, Objectives and Benefits
  • Two Aspects
    • Agile Process Engineering
    • Agile Process Improvement

Module 3:  Leveraging Related Guidance

  • DevOps
  • ITIL
  • Site Reliability Engineering
  • Lean
  • Scrum

Module 4:  Agile Service Management Roles

  • Relationship to Scrum roles
  • Agile Practice Owner
  • Agile Service Management Team
  • Agile Service Manager

Module 5:  Agile Process Engineering

  • Agile Processes
  • How Processes Deliver Value
  • Waterfall vs Agile Process Engineering
  • Relationship to Scrum Events & Artifacts
  • Minimum Viable Process
  • Microprocess Architectures
  • Service Management Architecture

Module 6:  Agile Service Management Artifacts

  • Practice Backlog
  • Spring Backlog
  • Increment

Module 7:  Agile Service Management Events

  • Planning
  • The Sprint
  • Sprint Planning 
  • Process Standups
  • Sprint Review
  • Sprint Retrospective

Module 8:  Agile Process Improvement

  • Why Process Improvement is Important
  • Process Improvement Goals
  • Process Improvement Reviews
  • Sustaining Improvements
  • Automation

ITIL® - "ITIL®” is a (registered) Trade Mark of AXELOS Limited. All rights reserved

Requirements

PREREQUISITES 

  • Some Familiarity with ITSM processes and Scrum is recommended

AUDIENCE

The target audience for the CASM course is:

  • Practice owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees and managers responsible for engineering or improving process
  • Consultants guiding their clients through process improvement and DevOps initiatives 
  • Anyone responsible for: 
    • Managing process-related requirements 
    • Ensuring the efficiency and effectiveness of processes 
    • Maximizing the value of processes
 14 Hours

Number of participants



Price per participant

Testimonials (4)

Related Courses

Certified Agile Process Owner (CAPO)®

14 Hours

Managing Projects using Waterfall and Agile Techniques

14 Hours

Agile Business Analysis

14 Hours

Agile Essentials

14 Hours

Agile Project Management with Kanban

14 Hours

Managing Agile Projects with Lean and Kanban

21 Hours

Agile Product Management - Growth Marketing

21 Hours

Agile Project Management with Scrum

14 Hours

Agile Software Testing

14 Hours

敏捷软件测试理论基础与实践

14 Hours

Agile Software Testing with Continuous Integration

28 Hours

Agile Software Testing Overview

7 Hours

Agile and TDD with C

21 Hours

Agile, TDD and Swift

35 Hours

Introduction to Agile Testing

14 Hours

Related Categories

1