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Course Outline
1. Introduction to communication issues
- communication process and its stages
- the importance of verbal and non-verbal communication
- techniques and tools for effective communication.
- Direct communication and communication via media: telephone, e-mail, instant messaging
2. Principles of effective communication, as an essential element in effective contacts in the organization
- self-analysis of your own communication style
- communication errors, their correction and avoidance
- communication barriers
- stages of creating interpersonal contact
3. Effective conversation
- shaping one's own image as a sender and recipient of a message
- assertively responding to reservations, criticism and praise
- recognizing and avoiding barriers in communication, active listening as a tool for effective communication recognizing and dealing with factors that interfere with listening and understanding statements
- the art of asking questions
- psychological mechanisms and techniques of influencing
4. Intercultural aspect of communication
- basics of proximics - distance in communication
- formulating messages in intercultural contacts
- self-expression and intercultural perception
- cultural reading of messages
- cultural attitudes in everyday communication and negotiations
- decision-making in a cultural aspect
5. Basic principles of intercultural communication
- contact-oriented cultures
- rules-oriented cultures
- pro-partner and pro-transaction cultures
- ceremonial and non-ceremonial cultures
- monochrome and polychronic cultures
- Does "a" always mean "a"? -hidden assumptions and unsaid expectations in communication with representatives of particular cultures
6. "Contractor's manual" - what to do, what not to do and a total "faux pas"
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of the former USSR countries
- American culture
7. Summary
Requirements
The course is of a general nature and participation in it does not require specialized knowledge
14 Hours
Testimonials (5)
Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
discussing topics using specific examples related to our company
Agnieszka - Ejmedical sp. z o. o.
Course - DZM – delegowanie zadań i motywowanie pracowników
Machine Translated
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
It was a useful experience from both a professional and personal point of view. The trainer was very knowledgeable and gave us important information to use in the workplace, but also in private life. I was able to reflect on my own character traits and those of the people around me and through them, benefit or improve myself. The stress management exercises were simple and helpful to apply.
Sara Sertori - ASSTRA Forwarding AG
Course - Stress Management and Prevention
The trainer was very passionate
