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Course Outline
Introduction
- Overview of ServiceNow platform
- Introduction to HR Service Delivery (HRSD)
- Benefits and significance of HRSD
- Key HRSD terminology and concepts
Setting Up ServiceNow HRSD
- ServiceNow HRSD architecture
- Configuring HRSD components
- Data management in HRSD
- User roles and permissions
Employee Self-Service Portal
- Designing an employee-friendly portal
- Enabling employee self-service
- Creating HR service catalogs
- Service catalog best practices
Case Management in HRSD
- Understanding HR cases
- Creating and managing HR cases
- Automating case assignment and routing
- Case resolution and closure
HR Workflows and Automation
- Overview of HR process automation
- Building HR workflows
- Integration with HR processes
- Workflow best practices
Knowledge Management
- Knowledge base creation and maintenance
- Providing self-help resources for employees
- Effective use of knowledge articles
- Knowledge management best practices
Reporting and Analytics
- Utilizing HRSD reporting tools
- Creating custom HR reports and dashboards
- Tracking key HR metrics
- Data-driven decision-making in HR
Integration and Extensions
- Integrating HRSD with other HR systems
- Third-party integrations
- ServiceNow app store and marketplace
- Extending HRSD capabilities with ServiceNow apps
Compliance and Security
- Ensuring HR data security
- Compliance with HR regulations
- Auditing and monitoring HR processes
- Incident response and data breaches
Troubleshooting
Summary and Next Steps
Requirements
- Basic knowledge of HR processes
Audience
- HR professionals
14 Hours
Testimonials (3)
Professionalism and mastery of the subject by the trainer. The practical exercises were also great!
Mame - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)
Machine Translated
Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days.
Stéphane - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)
Machine Translated
Very concrete and functionally focused / HR view: this is what I had missed until now in my HRSD onboarding. In particular, I appreciated the situation with a practical case: => creation of a ticket by HR -same, who receives a phone call from an employee => global vision by HR, through the Agent Workspace (/now/hr/agent/home) => HR dashboard: SLA at risk, etc => HR vision of life cycle (Lifecyle Events) Furthermore, Arnaud was able to give us a certain amount of advice as part of our Harmony project (Orange HR portal) for our workshops as well as for the config. Finally, the interventions of other people (who are mainly HR from Orange, therefore clients of the Harmonie project) helped me to better understand their expectations.
Jean - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)
Machine Translated
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