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Course Outline
Introduction
ServiceNow at a Glance
- Software-as-a product
- ServiceNow stack
- Tables and records
Preparing the Development Environment
- Setting up a MID Server System
Lists, Forms, and UI Basics
- Working with filters and searches
- Modifying lists and forms
Customizations, Tables, and Fields
- Examining UI policies and UI actions
- Understanding business rules, scripts, and data policies
- Creating a flowchart
- Using tables
- Working with fields and field types
- Creating and deleting tables
- Creating an application
User Administration
- Creating and modifying users, groups, and roles
- Configuring LDAP and SSO integration
- Impersonating users
Configurations in ServiceNow
- Scripting in ServiceNow
- Configuring UI policies, UI action, client scripts, and business policies
- Creating and triggering events
- Creating and triggering email notifications
- Controlling access with ACLs
- Creating an SLA
- Creating a workflow
System Administration
- Creating and modifying dashboards
- Creating and reporting reports
- Working with catalogs
- Troubleshooting methods
Summary and Conclusion
Requirements
- An understanding of ITIL principles
Audience
- System Administrators
14 Hours
Testimonials (3)
Professionalism and mastery of the subject by the trainer. The practical exercises were also great!
Mame - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)
Machine Translated
Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days.
Stéphane - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)
Machine Translated
It was very technical oriented with many examples.
