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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • An overview of endpoint management principles and OpenUEM's key features
  • Exploring the endpoint lifecycle and core management concepts
  • Lab environment setup and preparation of the testing sandbox

Installing and Configuring OpenUEM

  • Installing core OpenUEM server components
  • Distributing agents to Windows, macOS, and Linux systems
  • Setting up network parameters and security configurations

Enrolling and Organizing Endpoints

  • Registering devices within the OpenUEM console
  • Structuring and grouping devices for streamlined management
  • Establishing administrative roles and access permissions

Fundamentals of Device Management

  • Distributing software applications and system updates to managed nodes
  • Implementing compliance policies and configuration settings
  • Tracking device health and user activity metrics

Patch Management and Automation

  • Scheduling routine updates and automating patch distribution
  • Verifying and testing software rollout processes
  • Applying best practices for endpoint security and regulatory compliance

Reporting and Troubleshooting

  • Creating reports on device status and operational activity
  • Diagnosing and resolving common endpoint issues
  • Configuring monitoring alerts for proactive system management

Capstone Lab and Practical Application

  • Comprehensive hands-on session: enrolling devices, pushing updates, and overseeing endpoints
  • Scenario-driven exercises to solidify key learning outcomes
  • Analyzing lab results and facilitating peer discussion

Conclusion and Recommended Next Steps

Requirements

  • A solid grasp of fundamental IT support principles
  • Practical experience with endpoint devices and various operating systems
  • Basic knowledge of networking and device configuration tasks

Intended Audience

  • IT support team members
  • Technical helpdesk representatives
  • Junior system administrators

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