AI Agents for Customer Service Training Course

Google Antigravity is an agentic development environment designed to build autonomous agents capable of planning, reasoning, coding, and acting through Gemini 3’s multimodal capabilities.

This instructor-led, live training (online or onsite) is aimed at advanced-level technical professionals who wish to design, build, and deploy autonomous agents using Gemini 3 and the Antigravity environment.

Upon finishing this training, participants will be prepared to:

• Build autonomous workflows that use Gemini 3 for reasoning, planning, and execution.
• Develop agents in Antigravity that can analyze tasks, write code, and interact with tools.
• Integrate Gemini-driven agents with enterprise systems and APIs.
• Optimize agent behavior, safety, and reliability in complex environments.

Format of the Course

• Expert demonstrations combined with interactive discussions.
• Hands-on experimentation with autonomous agent development.
• Practical implementation using Antigravity, Gemini 3, and supporting cloud tools.

Course Customization Options

• If your team requires domain-specific agent behaviors or custom integrations, please contact us to tailor the program.

Google Antigravity is an advanced framework designed for experimenting with long-lived agents and emergent interactive behaviors.

This instructor-led training session, available online or onsite, is tailored for advanced professionals who aim to design, analyze, and optimize agents capable of retaining memories, improving through feedback, and evolving over extended operational periods.

Upon completion of this course, participants will acquire the skills to:

• Design memory structures for agent persistence.
• Implement effective feedback loops to shape agent behavior.
• Evaluate learning trajectories and model drift.
• Integrate memory mechanisms into complex multi-agent ecosystems.

Course Format

• Expert-led discussion combined with technical demonstrations.
• Hands-on exploration through structured design challenges.
• Application of concepts to simulated agent environments.

Customization Options

• If your organization requires tailored content or case-specific examples, please contact us to customize this training.

Mastra is a framework designed to facilitate deep integration between AI agents, APIs, enterprise applications, and external data systems.

This instructor-led live training (available online or onsite) targets intermediate-level engineers looking to build reliable, secure, and scalable integrations between Mastra agents and the broader enterprise ecosystem.

Upon completing this training, participants will be equipped to:

• Implement API-driven integrations between Mastra agents and external services.
• Connect enterprise data systems and tools to automated agent workflows.
• Apply secure data exchange and authentication best practices.
• Design integration layers that are scalable, maintainable, and production ready.

Course Format

• Interactive lectures and discussions.
• Hands-on integration engineering and API exercises.
• Live lab implementations using real-world enterprise scenarios.

Course Customization Options

• Custom API scenarios, enterprise system mappings, or data-integration workshops are available upon request.

AgentCore equips AI agents with memory persistence, a secure code interpreter, and a browser tool, enabling the delivery of interactive, dynamic, and context-aware experiences.

This instructor-led live training, available online or onsite, is designed for intermediate to advanced technical practitioners who aim to design and deploy AI agents capable of long-term context retention, real-time computation, and direct interaction with web user interfaces.

Upon completion of this training, participants will be able to:

• Implement AgentCore memory to facilitate stateful, context-aware workflows.
• Leverage the secure code interpreter for dynamic calculations and data transformations.
• Integrate the browser tool to enable real-time data retrieval and user interface interactions.
• Design interactive agents tailored for analytics, customer support, and research applications.

Course Format

• Interactive lectures and discussions.
• Hands-on lab exercises utilizing AgentCore memory and tools.
• Analysis of case studies involving analytics, automation, and customer support scenarios.

Customization Options

• To request a customized version of this course, please contact us to arrange it.

AgentCore Runtime and Gateway is a pair of AWS services designed to help you package, deploy, and securely expose AI agents, while streamlining integrations with external systems.

This instructor-led, live training (available online or on-site) is designed for intermediate-level engineering teams looking to transition agent prototypes into production. Participants will master the AgentCore Runtime for deployment and the Gateway for secure connectivity and API integration.

By the end of this training, participants will be able to:

• Set up AgentCore Runtime environments and package agents for deployment.
• Expose agents via the Gateway using authenticated, rate-limited endpoints.
• Integrate external tools and APIs into agent workflows through stable contracts.
• Implement observability, logging, and usage monitoring for production operations.

Course Format

• Interactive lectures and discussions.
• Hands-on labs featuring Runtime deployments and Gateway integrations.
• Practical exercises focused on reliability, security, and rollout strategies.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

Antigravity is a development platform designed to build AI-driven, agent-first applications.

This instructor-led, live training (online or onsite) is aimed at intermediate-level developers who wish to create real-world applications using autonomous AI agents within the Antigravity environment.

After completing this training, participants will be equipped to:

• Develop applications that rely on autonomous and coordinated AI agents.
• Use the Antigravity IDE, editor, terminal, and browser for end-to-end development.
• Manage multi-agent workflows with the Agent Manager.
• Integrate agent capabilities into production-grade software systems.

Format of the Course

• Blended presentations with in-depth demonstrations.
• Extensive hands-on practice and guided exercises.
• Real implementation work inside the Antigravity live environment.

Course Customization Options

• For tailored content aligned with your development stack, please contact us to arrange a customized version of this training.

Google Antigravity is an agent-centric development environment designed to streamline engineering workflows through intelligent automation.

This instructor-led, live training (available online or onsite) is designed for beginner-level practitioners who wish to explore the fundamentals of Antigravity and understand how agent-driven coding environments enhance productivity.

Upon completing this training, participants will be able to:

• Install and configure Google Antigravity.
• Navigate and understand both the Editor View and Manager View.
• Work effectively with agents to automate simple development tasks.
• Use Antigravity to generate, refine, and manage project files.

Course Format

• Instructor explanations supported by real-time demonstrations.
• Guided exercises focused on hands-on use of agents.
• Practical exploration of core Antigravity features in a controlled lab environment.

Course Customization Options

• If you require a tailored version of this training, please contact us to arrange a customized program.

Google Antigravity serves as a platform designed for constructing agents that can interact with web applications, browser environments, and multi-surface workflows.

This instructor-led live training, available either online or onsite, is tailored for intermediate-level professionals who want to build, automate, and test browser-based workflows using Google Antigravity.

After completing the training, participants will be able to:

• Create agents that interact with web applications within a browser interface.
• Automate end-to-end workflows across different browser contexts.
• Validate and troubleshoot agent behavior in UI-driven environments.
• Implement cross-surface automation strategies using Antigravity.

Course Format

• Guided instruction supported by demonstrations.
• Practical, hands-on activities and scenario-based exercises.
• Implementation of agent workflows in an interactive lab environment.

Course Customization Options

• For customized training requirements, please contact us to tailor the course to your objectives.

AgentCore streamlines the development, enhancement, and monitoring of fully managed AI agents by offering a comprehensive suite of services designed for large-scale deployment.

This instructor-led, live training (available online or onsite) is tailored for beginner to intermediate practitioners seeking hands-on experience in creating production-ready AI agents using AgentCore.

Upon completion of this training, participants will be able to:

• Grasp the core capabilities of AgentCore for AI agent development.
• Design and configure basic AI agents utilizing managed services.
• Integrate workflows to bolster agent functionality.
• Deploy and monitor AI agents in production environments.

Course Format

• Interactive lectures and discussions.
• Hands-on labs utilizing AgentCore services.
• Guided exercises covering the journey from agent concept to deployment.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training session (available online or onsite) targets intermediate-level software developers and engineering teams seeking to construct scalable, observable AI systems utilizing Mastra.

Upon completion of this training, participants will be equipped to:

• Grasp Mastra’s architecture and its integration with LLMs and external APIs.
• Architect and execute AI agents and workflows using TypeScript.
• Leverage Mastra’s observability and memory capabilities to monitor and enhance agent performance.
• Deploy production-grade AI applications by harnessing Mastra’s framework functionalities.

Mastra is a framework offering structured tools for evaluating, debugging, and ensuring the reliability of AI agents operating within complex workflows.

This instructor-led live training (available online or onsite) is designed for intermediate-level practitioners seeking to rigorously test agent behavior, enhance reliability, and implement measurable evaluation processes.

Upon completion of this training, participants will be able to confidently:

• Apply debugging techniques to identify and rectify agent behavior issues.
• Evaluate agents using structured metrics, benchmarks, and quality scores.
• Implement tooling and workflows to monitor reliability, drift, and hallucinations.
• Design QA strategies that ensure consistent and predictable agent performance.

Course Format

• Interactive lectures and discussions.
• Hands-on debugging and evaluation exercises.
• Live-lab analysis of agent behaviors utilizing observability tools.

Course Customization Options

• Customized reliability testing scenarios and industry-specific QA methods can be arranged upon request.

Mastra is an operational framework designed to streamline the deployment, scaling, and lifecycle management of AI agents in production environments.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level technical professionals who need to operationalize AI agents reliably and efficiently across production systems.

Upon completion of this training, attendees will be equipped to:

• Deploy Mastra-based AI agents into controlled, production-grade environments.
• Scale agents horizontally and vertically using platform-native primitives.
• Implement observability pipelines to track agent behaviour and performance.
• Optimize runtime configurations to reduce latency, costs, and operational risks.

Format of the Course

• Interactive lecture and discussion.
• Hands-on exercises focused on real deployment scenarios.
• Live-lab implementation using containerized and orchestrated environments.

Course Customization Options

• Customization of topics, hands-on labs, or industry-specific scenarios is available upon request.

Mastra is a framework designed to facilitate sophisticated workflow automation and coordination across multiple AI agents within distributed systems.

This instructor-led, live training (available online or on-site) is tailored for intermediate-level practitioners looking to design, orchestrate, and manage multi-agent workflows at scale.

Upon completing this training, participants will acquire the skills to:

• Design intricate workflows leveraging Mastra’s orchestration capabilities.
• Coordinate multiple agents handling parallel or dependent tasks.
• Implement monitoring and debugging tools for effective workflow execution.
• Optimize orchestration logic to enhance reliability, throughput, and automation efficiency.

Course Format

• Interactive lectures and discussions.
• Hands-on exercises in workflow design and automation.
• Practical implementation within a containerized live-lab environment.

Course Customization Options

• Customized automation scenarios, enterprise integrations, or specific workflow patterns can be provided upon request.

Google Antigravity serves as an agent-centric development platform designed to orchestrate, oversee, and coordinate AI-driven coding and automation workflows.

This instructor-led training session, available either online or onsite, targets intermediate-level professionals seeking to design, manage, and optimize multi-agent workflows within the Google Antigravity environment.

Upon completing this course, participants will acquire the following skills:

• Configure agent responsibilities and orchestration pipelines using the Manager interface.
• Generate and interpret Antigravity artifacts, including task lists, plans, logs, and browser recordings.
• Implement verification strategies to maintain transparency and auditability of agent actions.
• Optimize multi-agent collaboration for complex development and operational tasks.

Course Format

• Guided presentations combined with practical demonstrations.
• Scenario-based exercises addressing real-world workflow challenges.
• Hands-on experimentation within a live Antigravity workspace.

Customization Options

• For a customized version of this course, please contact us to discuss your specific requirements.

Antigravity is a framework that represents advanced agent-driven development workflows.

This instructor-led, live training (online or onsite) is aimed at intermediate to advanced professionals who wish to verify, validate, and secure the output produced by AI agents working within Antigravity-driven environments.

Upon completing this training, participants will be able to:

• Assess the accuracy and safety of agent-generated code artifacts.
• Use structured techniques to verify agent-executed tasks.
• Analyze browser recordings and trace agent activity effectively.
• Apply QA and security principles to ensure the reliability of agent workflows.

Format of the Course

• Instructor-guided technical briefings and discussions.
• Practical exercises focused on verifying real agent workflows.
• Hands-on testing and validation within a controlled lab environment.

Course Customization Options

• Adaptation of scenarios, workflows, and testing examples is available upon request.