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Duration 21 hours
Course Outline
Introduction to Conversational AI
- The history and evolution of voice assistant technology.
- Core components: ASR, NLU, Dialogue Management, and TTS.
- An overview of leading platforms: Alexa, Google Assistant, and Rasa.
Designing Voice Interfaces
- Fundamental principles of conversational user experience.
- Modeling intents and extracting entities.
- Utilizing voice design tools and creating flowcharts.
Development with Dialogflow and Alexa
- Managing Dialogflow agents, intents, and webhook fulfillment.
- Building Alexa Skills: defining intents, slots, voice models, and endpoint integration.
- Handling multi-turn conversations and session management.
Building Voice Assistants with Rasa
- Understanding Rasa architecture: NLU, Core, and Actions.
- Configuring training data and domains.
- Implementing custom actions, forms, and contextual dialogues.
Integrating Voice Assistants
- Connecting to APIs and webhook back-end services.
- Linking to CRMs, databases, and external applications.
- Deploying voice assistants in web apps, IoT, and mobile environments.
Testing, Deployment, and Optimization
- Using simulators and test cases to validate voice interactions.
- Monitoring usage patterns and debugging conversation flows.
- Deploying to Google Assistant, Alexa devices, or private platforms.
Security, Compliance, and Scalability
- Implementing user authentication and authorization for assistants.
- Ensuring data privacy, GDPR compliance, and maintaining audit trails.
- Establishing version control and CI/CD pipelines for voice applications.
Summary and Next Steps
Requirements
- A solid grasp of RESTful APIs and JSON structures.
- Proficiency in at least one programming language (e.g., Python or JavaScript).
- Familiarity with the foundational concepts of natural language processing.
Target Audience
- Software developers.
- UX designers specializing in voice-based interfaces.
- Conversational AI teams developing virtual assistants.