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 Duration 21 hours

Course Outline

Introduction to Conversational AI

  • The history and evolution of voice assistant technology.
  • Core components: ASR, NLU, Dialogue Management, and TTS.
  • An overview of leading platforms: Alexa, Google Assistant, and Rasa.

Designing Voice Interfaces

  • Fundamental principles of conversational user experience.
  • Modeling intents and extracting entities.
  • Utilizing voice design tools and creating flowcharts.

Development with Dialogflow and Alexa

  • Managing Dialogflow agents, intents, and webhook fulfillment.
  • Building Alexa Skills: defining intents, slots, voice models, and endpoint integration.
  • Handling multi-turn conversations and session management.

Building Voice Assistants with Rasa

  • Understanding Rasa architecture: NLU, Core, and Actions.
  • Configuring training data and domains.
  • Implementing custom actions, forms, and contextual dialogues.

Integrating Voice Assistants

  • Connecting to APIs and webhook back-end services.
  • Linking to CRMs, databases, and external applications.
  • Deploying voice assistants in web apps, IoT, and mobile environments.

Testing, Deployment, and Optimization

  • Using simulators and test cases to validate voice interactions.
  • Monitoring usage patterns and debugging conversation flows.
  • Deploying to Google Assistant, Alexa devices, or private platforms.

Security, Compliance, and Scalability

  • Implementing user authentication and authorization for assistants.
  • Ensuring data privacy, GDPR compliance, and maintaining audit trails.
  • Establishing version control and CI/CD pipelines for voice applications.

Summary and Next Steps

Requirements

  • A solid grasp of RESTful APIs and JSON structures.
  • Proficiency in at least one programming language (e.g., Python or JavaScript).
  • Familiarity with the foundational concepts of natural language processing.

Target Audience

  • Software developers.
  • UX designers specializing in voice-based interfaces.
  • Conversational AI teams developing virtual assistants.

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