Claude AI for Customer Support and Service Operations Training Course

This two-day course is designed for developers who are already utilizing AI coding tools like Cursor, Claude Code, or Copilot. The curriculum focuses on delegating comprehensive tasks to agents, constructing a personalization stack (including Rules, AGENTS.md, Skills, MCP, and Agents), establishing and building MCP servers, executing agents in parallel, and implementing structured agentic workflows. The course materials are tool-agnostic and serve as a continuation of the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted software development, including those with little to no coding experience. Participants will learn how these tools operate, how to effectively guide them using prompts, and how to apply them to common tasks such as building a small project from scratch, working within an existing codebase, and reviewing generated results. The course material is tool-agnostic, making it applicable to Cursor, Claude Code, Copilot, and similar platforms. This course serves as a prerequisite for the Agentic AI Development: Advanced Workflows program.

This two-step training programme is designed for software delivery teams seeking to integrate AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Taiwan (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in Taiwan empowers professionals to utilize the platform for data analysis and BI tasks. It covers exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This instructor-led, live training in Taiwan (online or onsite) is designed for intermediate-level software developers and AI engineers who aim to integrate Claude AI into their applications, develop AI-powered chatbots, and enhance software functionality through AI-driven automation.

Upon completing this training, participants will be able to:

• Utilize the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and natural language processing (NLP).
• Optimize and fine-tune Claude AI models for various use cases.

This instructor-led, live training in Taiwan (online or onsite) is designed for intermediate-level researchers, analysts, and knowledge workers who aim to utilize Claude AI to process vast amounts of data, synthesize information, and automate research workflows.

Upon completing this training, participants will be able to:

• Employ Claude AI to conduct literature reviews and synthesize research.
• Summarize reports, academic papers, and extensive documents.
• Extract pivotal insights and trends from both structured and unstructured data.
• Integrate Claude AI into existing research and knowledge management processes.

This instructor-led, live training in Taiwan (online or onsite) targets beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live training in Taiwan (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code is not merely a code-completion tool; it serves as a terminal-native development agent capable of reading your codebase, planning multi-step changes, executing tests, and driving tasks from a single instruction to a working result. This one-day workshop provides participants with structured, hands-on experience in configuring Claude Code for real-world projects, writing delegations that yield reviewable outcomes, leveraging CLAUDE.md as persistent project memory, and connecting internal tools via the Model Context Protocol.

This instructor-led live training in Taiwan is tailored for intermediate-level developers who aim to take a project from an initial idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and effectively guide it using a CLAUDE.md file.
• Scaffold an application and integrate data with a CMS.
• Develop tests and execute quality assurance using subagents.
• Establish automated deployment processes for Vercel or Cloud Run.

This instructor-led, live training in Taiwan (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led, live training in Taiwan (online or onsite) is aimed at beginner-level business professionals, customer support teams, and tech enthusiasts who wish to understand the fundamentals of Claude AI and leverage it for business applications.

By the end of this training, participants will be able to:

• Understand Claude AI’s capabilities and use cases.
• Set up and interact with Claude AI effectively.
• Automate business workflows with conversational AI.
• Enhance customer engagement and support using AI-driven solutions.