Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integrating ITIL with other frameworks
Requirements
Target Audience
This program is intended for:
- Holders of a valid ITIL® 4 Foundation certification
The session readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is included in the package. This certification validates your updated understanding of the ITIL framework and supports continued growth in service management.
Participant Preparation
A valid ITIL® 4 Foundation certificate is mandatory for attendance. No prior study or preparation is required before joining the course.
Exam Process
Each participant is provided with an exam voucher valid for six months, offering flexibility in scheduling a convenient date.
Post-training, you will receive guidance on registering for the exam. You can book your slot directly through the PeopleCert platform using your personal account. The assessment is taken online with remote proctoring. A PeopleCert proctor will oversee the session via webcam and a secure connection. Prior to starting, you must verify your identity and display your surroundings to ensure adherence to exam protocols.
Exam Specifications
- Time Limit: 30 minutes
- Format: Multiple-choice questions (20 items)
- Pass Mark: 65% (a minimum of 13 correct answers)
- Resources: Closed-book examination
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
