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Course Outline

Concepts

  • The Value of Kaizen
  • Kaizen and Management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and Suggestion Systems
  • Kaizen and Competition
  • Process-Oriented vs. Results-Oriented Management

East-West Comparison

  • Kaizen and Innovation
  • Kaizen and Measurement

From TQC to Kaizen

  • Quality Control – Managing People
  • Quality Control Methods: Comparing Japan and the West
  • Adhering to the PDCA Cycle
  • Bottom-Up Kaizen

Practical Application

  • Management-Led Kaizen
  • Kaizen Implementation
  • Team-Led Kaizen
  • Individual-Led Kaizen

Management

  • Cross-Functional Management
  • Policy Deployment
  • Quality Department Deployment
  • Total Productive Maintenance

Problem-Solving Methods

  • Problems in Management
  • Kaizen Activities and Labor Relations
  • Labor Unions: Adversaries or Allies?
  • Senior Management Commitment

Transforming Corporate Culture

  • Customers: The Final Arbiters of Quality
  • Supplier Relationships Transforming Corporate Culture: Challenges Facing the West

Case Studies

Requirements

None.

 7 Hours

Number of participants


Price per participant

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