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Course Outline
Conceptual Section
- The Value of Improvement
- Improvement and Management
- Improvement and Total Quality Control (TQC)
- Improvement and Suggestion Systems
- Improvement and Competition
- Process-Oriented vs. Result-Oriented Management
East-West Comparisons
- Improvement and Innovation
- Improvement and Measurement
Evolution from TQC to Kaizen
- Quality Control – The Quality of Managers
- Quality Control Methods: A Comparison Between Japan and the West
- Adhering to the PDCA Cycle
- Improvement at the Grassroots Level
Practical Implementation
- Manager-Led Improvement
- Improvement Infrastructure
- Team-Led Improvement
- Individual-Led Improvement
Management Section
- Cross-Functional Management
- Policy Deployment
- Quality Deployment
- Total Productive Maintenance
Problem-Solving Methods
- Problems in Management
- Relationship Between Improvement Activities and Compensation
- Labor Relations: Are They Enemies or Allies?
- The Commitment of Senior Management
Transforming Corporate Culture
- Customers: The Ultimate Arbiters of Quality
- Supplier Relationships: Challenges Facing Western Organizations
Case Studies
7 Hours
Testimonials (2)
Maintenance and improvement
Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN
Improving oneself and company
