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 Duration 14 hours

Course Outline

This curriculum mirrors the Team Members’ course (refer to the separate outline), with the following enhancements:

  • An additional module titled: Leadership vs. Management, which explores:
    • The distinctions and commonalities between Leadership and Management, identifying the traits of exceptional leaders and managers
    • Various management approaches and styles
  • A new module titled: Delivering Change, which examines:
    • The factors that determine whether change initiatives succeed or fail
    • Core principles of change management
    • Managing resistance to change, including instances where resistance serves a constructive purpose

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