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Duration 14 hours
Course Outline
Exploring Warranty Structures in Maximo
- Core warranty concepts and terminology definitions
- Warranty coverage at both the asset and item levels
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules and parameters
- Linking warranties to specific assets and components
- Controlling validity dates, limits, and conditions
Processing Warranty Claims
- Generating warranty claims directly from work orders
- Managing routing, approvals, and necessary documentation
- Tracking claim status and progress in real time
Tracking Vendor Responses
- Recording all vendor communications accurately
- Handling approvals, denials, and coverage adjustments
- Incorporating vendor feedback into broader maintenance strategies
Associating Assets with Warranty Data
- Connecting warranty records to asset hierarchies
- Managing replaced parts and swapped components
- Maintaining data accuracy across all asset records
Integrating with Procurement and CM
- Linking warranty details to purchasing activities
- Aligning change management processes with warranty implications
- Ensuring data continuity between procurement and maintenance functions
Handling Exceptions and Special Cases
- Managing expired or voided warranty status
- Resolving partial claims or disputes over coverage
- Correcting any mismatches in entitlements
Hands-On Warranty Scenarios
- Executing complete warranty claims from start to finish
- Simulating vendor interactions and subsequent follow-ups
- Applying warranty rules to actual maintenance scenarios
Summary and Recommended Next Steps
Requirements
- A foundational understanding of asset management lifecycles.
- Practical experience with maintenance or procurement workflows.
- Basic proficiency in navigating the Maximo interface.
Target Audience
- Warranty administrators.
- Engineering support staff.
- Maintenance and reliability coordinators.
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
