Jira Service Management Training Course

This instructor-led live training in Taiwan (online or onsite) walks participants through the deployment of a JIRA instance. Participants will learn the advanced usage of JIRA, JIRA installation, configuration, upgrading and migration, how to customize JIRA for their projects, add, manage and assign users, groups and project roles, configure and manage dashboards, define emails and notifications, apply JIRA security schemes, manage JIRA permissions, perform JIRA troubleshooting, install and customize JIRA service desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively.

By the end of this training, participants will be able to:

• Have an in-depth understanding of JIRA administration.
• Customize JIRA based on their own business needs.
• Define JIRA emails and notifications.
• Manage and assign users, groups, project roles.
• Manage JIRA permissions and security schemes.
• Perform JIRA troubleshooting.
• Deploy and customize JIRA service desk.

Upon completion of the training, participants will be able to independently manage, optimize, and customize JIRA in a corporate setting.

This instructor-led live training in Taiwan introduces the advanced capabilities of JIRA, including creating and managing various types of JIRA projects, utilizing JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searches, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis, and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows, and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Taiwan introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

JIRA Software serves as a robust instrument for project management, yet users often concentrate excessively on the tool itself rather than the underlying methodology.

This instructor-led, live training reveals the synergistic power of Jira and Confluence, working in unison to enable teams to successfully deliver their products or projects. Participants will learn how to leverage these tools to enhance efficiency in managing user requirements, testing, and communication, all centralized within a single platform.

The curriculum covers JIRA projects, Confluence spaces, workflows, boards (Kanban and Scrum), planning, dependencies, the integration of Jira and Confluence, reporting, essential fields, custom fields, issue types, screens, and filtering.

Upon completing this training, participants will be capable of:

• Establishing a Scrum or Kanban project
• Configuring Jira to manage the project effectively
• Handling issues with proficiency
• Designing necessary screens to address specific issue types
• Constructing workflows and boards, and comprehending their interplay
• Executing basic and advanced searches and analysis
• Creating and reviewing reports essential for both the team and management

This instructor-led, live training in Taiwan (online or onsite) is designed for intermediate-level project managers who aim to create, execute, and manage forms in Jira effectively.

Upon completion of this training, participants will be able to:

• Grasp Jira's core concepts, such as issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for diverse project types and teams.

This instructor-led, live training in Taiwan (online or onsite) is designed for beginner to intermediate-level professionals seeking to elevate their Jira skills. Participants will learn how to integrate and leverage the Xray plugin, manage user roles and permissions, optimize data imports, and effectively handle storage management.

Upon completion of this training, participants will be able to:

• Integrate and configure the Xray plugin for test management.
• Manage Jira user profiles and assign appropriate roles and permissions.
• Efficiently import data into Jira following best practices.
• Optimize Jira storage usage and implement data management strategies.

JIRA is a Java-based web application designed to provide project and issue tracking services, thereby enhancing the agility of software development.

In this instructor-led live training, participants will learn how to utilize Jira to implement a Kanban approach to Agile within their organization.

By the end of this training, participants will be able to:

• Understand the principles behind Agile and Kanban
• Use Jira to create and manage a Kanban project
• Customize Jira to fit the needs of their organization
• Perform basic and advanced searches and analysis
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• Part lecture, part discussion, exercises and heavy hands-on practice in a live-lab environment.

Note

• To request a customized training for this course, please contact us to arrange.