Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led training in Taiwan focuses on Dynamics 365 Business Central warehouse operations. Participants will learn to manage inventory, integrate Warehouse Insight for mobile tasks, and implement license plating. It is ideal for teams seeking to optimize ERP workflows through hands-on practice.

This instructor-led live training in Taiwan (online or onsite) targets business analysts seeking to enhance marketing and sales processes via Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Use various Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure common data models, such as records, segment charts, and more.
• Automate processes through Microsoft Flow integration.

This instructor-led, live training in Taiwan (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Taiwan (online or onsite) is designed for beginner to intermediate treasury and finance professionals seeking to reinforce their knowledge, enhance report generation skills, and maximize the use of Dynamics 365 for financial operations.

Upon completing this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports with greater efficiency.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Enhance financial workflows to drive operational efficiency.

This instructor-led, live training in Taiwan (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Taiwan (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who aim to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training in Taiwan (online or onsite) is designed for participants at the beginner to intermediate level who aim to leverage the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and enhance customer engagement.

Upon completion of this training, participants will be able to:

• Comprehend the features and benefits of the Sales Insights module.
• Apply AI-driven analytics to boost sales performance.
• Customize and configure the module to meet specific business requirements.
• Utilize insights for lead scoring, relationship health analysis, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This live, instructor-led training on Taiwan provides a functional overview of Microsoft Dynamics 365 F&O for Finance and Supply Chain. It covers core configuration, vendor management, and inventory workflows, enabling advanced users to develop practical skills for real-world ERP environments.

This live, instructor-led course in Taiwan focuses on the core architecture and practical fundamentals of Dynamics 365 F&O. It empowers developers and support personnel to develop practical skills for customizing ERP features, integrating systems, and sustaining solutions within a professional corporate environment.