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 Duration 14 hours

Course Outline

Advanced Knowledge Management Principles in Microsoft 365

  • Core concepts of structured knowledge management.
  • Architecting scalable systems with SharePoint and Teams.
  • Utilizing metadata, version control, and document libraries effectively.

Constructing and Linking SharePoint Knowledge Repositories

  • Developing interconnected SharePoint sites and document libraries.
  • Applying metadata columns, content types, and lookup fields.
  • Establishing site hierarchies and enabling cross-site navigation.

Creating Dynamic Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data to Power BI.
  • Building real-time dashboards to monitor knowledge assets.
  • Defining KPIs and visual reports to derive data-driven insights.

Tailoring Knowledge Workflows with Power Automate

  • Automating approval, review, and publication workflows.
  • Integrating Teams notifications and adaptive cards.
  • Designing multi-step flows for comprehensive document lifecycle management.

Establishing and Managing Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collaborative knowledge capture.
  • Integrating SharePoint pages, Lists, and Planner boards.
  • Setting governance structures, roles, and permission models.

Sustaining and Optimizing Knowledge Systems

  • Enforcing data retention, archiving, and compliance standards.
  • Conducting periodic audits and metadata updates.
  • Enhancing system performance and minimizing content duplication.

Best Practices for Knowledge Management in Microsoft 365

  • Revisiting core principles of knowledge system design.
  • Ensuring consistency and ease of discovery across all content.
  • Promoting user adoption and engagement through superior user experience design.

Requirements

  • Command of Microsoft 365 applications, specifically SharePoint, Teams, and OneNote.
  • Practical experience in knowledge management or content strategy development.

Intended Audience

  • Knowledge managers responsible for curating structured information repositories.
  • Content strategists focused on building interconnected knowledge ecosystems.
  • IT specialists overseeing organizational knowledge assets within the Microsoft 365 platform.

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