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Course Outline

1. Integration Assessment and Core Principles

  • Digital Ecosystems and Operational Automation
    • Advantages and structural design of integrated systems.
    • Integration modalities: native links, connector-based, and API-driven.
    • Key tools: Zapier, Make, API Connector, and Power Automate.
  • Mapping Internal Processes
    • Identifying existing workflows and pinpointing improvement areas.
    • Setting goals and defining efficiency indicators.
    • Documenting current (“as is”) flows and designing future (“to be”) states.
  • Practical Example: Automating Gmail to Trello (converting incoming emails into tasks).

2. Integrating Trello with Google Workspace

  • Trello + Google Sheets and Drive
    • Connecting dashboards to control sheets.
    • Automating report generation and file uploads.
    • Synchronising Drive integration and managing version control.
  • Trello + Gmail and Calendar
    • Automated dispatch of reminders and alerts.
    • Synchronising task deadlines with calendar entries.
  • Applied Case Study: Collaborative project management in Trello with automated dashboards in Google Sheets.

3. QuickBooks Integrations and Automated Communications

  • QuickBooks + Google Workspace
    • Automated export of financial reports.
    • Budget oversight and reconciliation using Sheets.
  • QuickBooks + Trello
    • Associating projects with cost centres for financial monitoring.
    • Automatic task status updates aligned with budget progress.
  • Introduction to WhatsApp Business API, Twilio, and WATI
    • Core concepts and integration pathways.
    • Use cases: task alerts, billing reminders, and customer follow-ups.
    • Practical workflows: Triggering automatic WhatsApp messages from Trello or QuickBooks events.
  • Combined Case Study: Linking a project to an accounting record and sending an automated client notification via WhatsApp.

4. Security, Governance, and Deployment

  • Security and Access Governance
    • Secure authentication methods (OAuth, tokens).
    • Managing roles, permissions, and data protection.
  • Monitoring and Maintenance
    • Oversight of active integration flows.
    • Handling errors and managing alerts.
    • Ensuring scalability of integrations.
  • Documentation and Continuous Improvement
    • Maintaining an integration registry and adhering to best practices.
    • Assessing impact through efficiency KPIs.
  • Final Practical Project: Designing a unified workflow combining Trello, QuickBooks, Google Workspace, and automated WhatsApp notifications.

Requirements

  • Foundational proficiency in Trello, QuickBooks, and Google Workspace.
  • Active access to these platforms for hands-on exercises.

Target Audience

  • Operations coordinators and management teams.
  • Administrative and financial professionals.
  • Project leads and specialists driving innovation or digital transformation initiatives.
 20 Hours

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