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Course Outline
Introduction to Management
Essential Leadership Skills in Modern Management
Leading a Work Team
- Overview of management styles
- Selecting the most effective management style based on team development phases
- Defining the ideal manager profile and analyzing one’s own leadership style
- Assessing personal strengths and weaknesses as a team leader to identify development potential
- Key characteristics of high-performing teams
- Coordinating team activities to achieve established goals
Organizational Communication
- Foundations of verbal and non-verbal communication
- Individual communication styles
- Identifying and overcoming communication barriers
- Effective questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing effective feedback
- Navigating difficult situations in interpersonal interactions
- Understanding communication networks
- Optimizing information flow models
Conflict Resolution Strategies for Employee Teams
- The nature and types of workplace conflict
- Primary sources of conflict
- Behavioral approaches to managing disputes appropriately
- Leveraging assertive behavior and transforming conflicts into developmental opportunities
- Strategies for conflict situations
- Conflict management techniques
- Core methods for resolving conflicts
- Managing emotions during conflicts
- Overcoming verbal and non-verbal barriers to communication and resolution
Team Motivation
- The concept of being motivated
- Identifying what drives people within an organization
- Types of motivation
- Principles of economic incentives
- Using intangible resources for motivation
- Psychological principles of motivation
- The role of feedback and evaluation
- The impact of language on motivation
Effective Time Management
- Application of the time management matrix
- Controlling personal time and addressing common time-wasters
- Time planning techniques
- Effective delegation of tasks and authority
Coaching
- Foundations of coaching and practical application
- Tailoring approaches for individual participants
- Providing in-depth feedback
Course Summary
Requirements
This is a general management course, so no specialized prior knowledge is required for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group