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Course Outline

Introduction to management

Developing leadership skills in modern management

Leading a team of workers

  • exploring various management styles
  • selecting the most effective management style for different stages of team development
  • understanding the ideal manager profile and analyzing one’s own leadership style
  • evaluating personal strengths and weaknesses as a team leader, while identifying areas for development
  • characteristics of high-performing teams
  • coordinating activities to achieve set goals

Communication in organizations

  • fundamentals of verbal and nonverbal communication
  • understanding individual communication styles
  • identifying and overcoming communication barriers
  • mastering questioning techniques
  • developing the art of active listening
  • providing constructive criticism
  • delivering effective feedback
  • navigating difficult situations during calls
  • understanding communication networks
  • optimizing information flow models

Selected techniques of conflict resolution in a team of employees

  • understanding the nature and types of conflict
  • identifying primary sources of conflict
  • adopting appropriate behavioral styles for managing and resolving disputes
  • leveraging assertive strategies and transforming conflicts into developmental opportunities for the team
  • applying strategies for conflict situations
  • conflict management principles
  • utilizing main methods of conflict resolution
  • managing emotions during conflicts
  • overcoming barriers to communication and conflict resolution, both verbal and non-verbal

Motivating the team management

  • understanding the concept of being motivated
  • identifying what drives people within an organization
  • exploring different types of motivation
  • principles of economic incentives
  • leveraging intangible motivational resources
  • applying psychological principles of motivation
  • the role of feedback and evaluation
  • the importance of language in motivation

Ability to manage time effectively its use

  • utilizing the time management matrix
  • controlling personal time and eliminating time theft
  • implementing time planning techniques
  • delegation of authority and responsibilities

Coaching

  • understanding what coaching is and how to apply it
  • personalized participant engagement
  • providing in-depth feedback.

Summary of training

Requirements

The course is designed to be accessible to all, requiring no prior specialist knowledge for participation.

 14 Hours

Number of participants


Price per participant

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