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Course Outline
Introduction to management
Developing leadership skills in modern management
Leading a team of workers
- exploring various management styles
- selecting the most effective management style for different stages of team development
- understanding the ideal manager profile and analyzing one’s own leadership style
- evaluating personal strengths and weaknesses as a team leader, while identifying areas for development
- characteristics of high-performing teams
- coordinating activities to achieve set goals
Communication in organizations
- fundamentals of verbal and nonverbal communication
- understanding individual communication styles
- identifying and overcoming communication barriers
- mastering questioning techniques
- developing the art of active listening
- providing constructive criticism
- delivering effective feedback
- navigating difficult situations during calls
- understanding communication networks
- optimizing information flow models
Selected techniques of conflict resolution in a team of employees
- understanding the nature and types of conflict
- identifying primary sources of conflict
- adopting appropriate behavioral styles for managing and resolving disputes
- leveraging assertive strategies and transforming conflicts into developmental opportunities for the team
- applying strategies for conflict situations
- conflict management principles
- utilizing main methods of conflict resolution
- managing emotions during conflicts
- overcoming barriers to communication and conflict resolution, both verbal and non-verbal
Motivating the team management
- understanding the concept of being motivated
- identifying what drives people within an organization
- exploring different types of motivation
- principles of economic incentives
- leveraging intangible motivational resources
- applying psychological principles of motivation
- the role of feedback and evaluation
- the importance of language in motivation
Ability to manage time effectively its use
- utilizing the time management matrix
- controlling personal time and eliminating time theft
- implementing time planning techniques
- delegation of authority and responsibilities
Coaching
- understanding what coaching is and how to apply it
- personalized participant engagement
- providing in-depth feedback.
Summary of training
Requirements
The course is designed to be accessible to all, requiring no prior specialist knowledge for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group