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Course Outline

Leadership vs. Management

  • Exploring the similarities and distinctions between Leadership and Management; identifying the qualities that define a Great Leader
  • Identifying the attributes that make a Great Manager
  • Various Management Styles
  • The role of Organisational Climate
  • Aligning Management Styles with Organisational Climate

Building a High-Performing Team

  • Defining what constitutes a Team
  • The stages of Team Development
  • How managers can positively influence each stage of Team Development

Performance Management

  • Setting clear Objectives
  • Managing individual performance
  • Utilizing Coaching to enhance performance
  • Effective Delegation practices
  • Using Feedback as a core tool for Performance Management

Driving Change Successfully

  • Understanding why Change initiatives succeed or fail
  • The 9 key principles of change
  • Recognizing emotional reactions to change
  • Addressing Resistance to change and recognizing its potential benefits

Achieving Optimal Negotiation Results

  • The role of Communication in Negotiation
  • The value of Effective Presentations
  • Exploring various Negotiating Strategies
  • Comparing and contrasting different Strategies
  • Building Rapport
  • The 3-phase Negotiating Process

Managing Conflict

  • Root causes of conflict
  • The Phases of Conflict Handling:
    • Understanding the nature of the Conflict
    • Analyzing your own and the other party’s position within the conflict
    • Strategies for Resolving the Conflict
  • Applying Kilmann’s Five Conflict-Handling Modes
  • Techniques for Bridging the Gap
 7 Hours

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