Course Outline
Leadership vs. Management
- Exploring the similarities and distinctions between Leadership and Management; identifying the qualities that define a Great Leader
- Identifying the attributes that make a Great Manager
- Various Management Styles
- The role of Organisational Climate
- Aligning Management Styles with Organisational Climate
Building a High-Performing Team
- Defining what constitutes a Team
- The stages of Team Development
- How managers can positively influence each stage of Team Development
Performance Management
- Setting clear Objectives
- Managing individual performance
- Utilizing Coaching to enhance performance
- Effective Delegation practices
- Using Feedback as a core tool for Performance Management
Driving Change Successfully
- Understanding why Change initiatives succeed or fail
- The 9 key principles of change
- Recognizing emotional reactions to change
- Addressing Resistance to change and recognizing its potential benefits
Achieving Optimal Negotiation Results
- The role of Communication in Negotiation
- The value of Effective Presentations
- Exploring various Negotiating Strategies
- Comparing and contrasting different Strategies
- Building Rapport
- The 3-phase Negotiating Process
Managing Conflict
- Root causes of conflict
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The Phases of Conflict Handling:
- Understanding the nature of the Conflict
- Analyzing your own and the other party’s position within the conflict
- Strategies for Resolving the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes
- Techniques for Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.