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Course Outline
Introduction and Overview
The what and why of business process re-engineering (BPR)
- Achieving competitive advantage through radical redesign
- Understanding the imperative for re-engineering
- Defining the scope of re-engineering: what it is and what it is not
- Centring efforts on the business process
- Meeting cost reduction and revenue generation objectives
Applying the proven CLAMBRE/UML framework for re-engineering
- Modelling standards: Utilising UML and BPMN
- Distinguishing between customers and stakeholders
- Identifying key activities and information structures
- Fostering creative, right-brain thinking
Targeting the Customer
Exploring the customer interface
- Expanding customer roles through aggregation
- Refining customer types using generalisation
- Establishing precise customer profiles
Documenting customer values and needs
- Differentiating service provision from product supply
- Evaluating customer satisfaction across quality, flexibility, speed, cost, and service
- Categorising customer relationships using the PRIDE checklist
- Assessing how well the business process fulfils customer requirements
Modelling the Business Process
Pinpointing processes for re-engineering
- Identifying core business processes
- Selecting appropriate metrics to evaluate process performance
- Detecting business process antipatterns
- Presenting insights to senior management
Describing worker roles and responsibilities
- Identifying role anomalies using cross-reference matrices
- Mapping business processes via UML activity diagrams
- Distributing activities among defined roles
Analysing the Business Process
Detailing business processes
- Selecting the most suitable UML tools
- Defining process scope with UML use case diagrams
- Identifying critical business actors
- Modelling alternative workflow scenarios
- Capturing inefficient business activities
Exploring the business structure
- Revisiting organisational infrastructure
- Mapping information flow using class diagrams
- Applying UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating restrictive structural elements
Redesigning the Business Process
Maximising the benefits of information technology
- Leveraging web-enabled technology
- Facilitating interaction through social spaces
- Designing scalable, future-proof business systems
- Implementing business intelligence solutions
- Integrating Enterprise Information Systems
Redefining customer-process boundaries
- Tailoring the business process to benefit specific customer segments
- Integrating and capitalising on technology opportunities
- Personalising the process experience
- Exceeding customer expectations
Creating the new process using the best business practice
- Incorporating proven business patterns
- Resolving process anomalies
- Evaluating strategic alternatives
- Ensuring robust and reliable information management
Rolling Out the Re-engineered Process
- Re-educating and upskilling the workforce
- Aligning metrics with customer satisfaction
- Supporting continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating tangible success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
