Creative Problem Solving with Gamification Techniques (Design Thinking) Training Course

Design Thinking is a human-centered approach to problem-solving that leverages empathy, definition, ideation, prototyping, and testing. This course version places a strong emphasis on the Empathize stage, focusing on linking previously identified pain points to the genuine needs of internal clients, and utilizing dynamic, collaborative activities to convert insights into actionable results.

This instructor-led, live training (available online or onsite) targets beginner to intermediate-level teams and leaders who wish to enhance their empathy skills, strengthen relationships with internal clients, and translate pain points into meaningful opportunities for improvement.

By the end of this training, participants will be able to:

• Apply empathy-based techniques to uncover and validate client needs.
• Translate mapped pain points into clear, actionable needs.
• Engage in dynamic role plays and simulations to practice client-centered conversations.
• Collaboratively redefine problem statements from the client’s perspective.

Course Format

• Interactive lectures and guided discussions.
• Dynamic, hands-on role plays and empathy exercises.
• Group workshops for collaborative problem reframing.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

Design Thinking is a human-centered methodology for solving problems through empathy, definition, ideation, prototyping and testing. Focusing on the first two stages — Empathize and Define — helps teams better understand internal clients and define the right problems to solve.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level teams and leaders who wish to strengthen their connection with internal clients, reduce resistance to change, and improve operational efficiency through practical, collaborative methods.

By the end of this training, participants will be able to:

• Use active listening and interviewing techniques to gather meaningful insights about internal clients.
• Create empathy maps and capture user needs and pain points.
• Differentiate real root problems from perceived issues using tools like the 5 Whys and problem trees.
• Draft clear, actionable problem statements (POVs) that guide solution work.

Format of the Course

• Interactive lecture and discussion.
• Practical, hands-on exercises and role-plays.
• Group workshops and plenary feedback sessions.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

In this instructor-led, live workshop training in Taiwan (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the challenges faced by end-users of a product or service, and then develop the best approach to resolve them.

By the end of this training, participants will be able to:

• Use creative strategies to match customer needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Taiwan (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to understand and apply Design Thinking methodologies to drive innovation and improve business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led, live training in Taiwan (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process comprises five distinct stages: empathize, define the problem, ideate, prototype, and test.

In today's increasingly complex world, we often encounter challenges that demand specialized approaches. Design Thinking provides a framework for addressing such complexity. By mastering these principles, individuals can effectively tackle intricate problems, enhance communication, persuade more efficiently, and drive improved business outcomes. Furthermore, it fosters positive changes in both organizational culture and personal performance.

• Core DT workflow: Learning from users and problems, identifying patterns, creating and refining models, testing, evaluating, and re-engineering solutions.
• The relationship between DT, innovation, and entrepreneurship.
• Key DT methods and tools: Personas, stakeholder mapping, customer journey maps, service blueprints, and business model innovation.
• Practical applications of DT: Cultivating a design mindset, driving disruptive innovation, employing an iterative approach, utilizing agile estimation techniques, critical thinking, problem-solving, teamwork, leadership readiness, communication skills, technological proficiency, forward-thinking, intercultural and ethical competence, emotional intelligence, self-awareness, negotiation skills, and conflict resolution.

Objectives:

• Gain a comprehensive understanding of the fundamentals and nuances of DT.
• Explore key concepts, factors, theories, types, and models within DT.
• Experiment with, experience, and practice DT methodologies.

Delivery:

This is a one-day (4-hour) training course consisting of:

• Lectures (40%): Presentation of theories, concepts, models, and interactive discussions.
• Group exercises (30%): Activities focused on group dynamics, games, group discussions, and mock conflict resolution.
• Individual activities (15%): Tasks involving writing, designing, and peer discussion.
• Other materials (15%): Videos and reading assignments.

Note: Due to the interactive nature of this course, a minimum group size of 3 participants is required.