Design Thinking: Empathize with Internal Clients Training Course

This instructor-led, live training in Taiwan (online or onsite) targets beginner to intermediate participants seeking to resolve everyday workplace challenges through gamification techniques.

By the conclusion of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This live training in Taiwan empowers teams and leaders by covering the Empathize and Define stages of Design Thinking. Participants will gain proficiency in active listening, empathy mapping, and the 5 Whys technique to uncover root causes and craft clear, actionable problem statements for internal clients.

In this instructor-led, live workshop training in Taiwan (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the challenges faced by end-users of a product or service, and then develop the best approach to resolve them.

By the end of this training, participants will be able to:

• Use creative strategies to match customer needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Taiwan (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to understand and apply Design Thinking methodologies to drive innovation and improve business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led, live training in Taiwan (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process unfolds across five distinct stages: empathize, define the problem, ideate, prototype, and test.

In today's increasingly complex landscape, we often encounter challenges that demand specialized approaches. Design Thinking offers a robust framework for navigating these complexities. By mastering design thinking, individuals can address intricate problems with greater effectiveness, communicate more clearly, persuade more efficiently, and ultimately improve business outcomes. Furthermore, it enhances both organizational culture and personal performance and behavior.

• How DT works: Learn from users and the problem at hand, identify patterns, design a model (accounting for model drift), test the model, evaluate results, and re-engineer as needed.
• The relationship between DT, innovation, and entrepreneurship.
• DT methods and tools: persona development, stakeholder mapping, customer journey mapping, service blueprinting, and business model innovation.
• Application of DT: cultivating a design mindset, driving disruptive innovation, adopting an iterative approach, utilizing agile estimation techniques, enhancing critical thinking and problem-solving skills, fostering teamwork and leadership readiness, improving communication, leveraging technological savvy, thinking forward, demonstrating intercultural and ethical competency, developing emotional intelligence, self-awareness, negotiating skills, and conflict resolution abilities.

Objectives:

• To grasp the fundamentals and subtleties of DT.
• To explore key concepts, factors, theories, types, and models within DT.
• To experiment with, experience, and practice DT methodologies.

Delivery:

This is a 1-day (4-hour) training course composed of:

• lectures (40% - covering the presentation of theories, concepts, models, and interactive discussions),
• group exercises (30% - focusing on group dynamics, games, group discussions, and mock conflict resolution scenarios),
• individual activities (15% - involving writing, designing, and peer discussions)
• and supplementary materials (15% - videos and reading assignments).

Note: Due to the interactive nature of this course, a minimum group size of 3 participants is required.

This instructor-led, live training in (online or onsite) is aimed at beginner-level to intermediate-level PCB designers and electronics engineers who wish to develop a complete and controlled PCB design workflow using Altium Designer.

Participants work on one connected project, progressing from project setup and component libraries through schematic capture, PCB layout, and verification to manufacturing outputs and controlled production release.

By the end of this training, participants will be able to:

• Create and manage structured Altium Designer PCB projects.

• Build and validate schematic designs and component libraries.

• Configure PCB rules, routing, DRC, and manufacturing constraints.

• Generate and verify fabrication, assembly, and mechanical outputs.

• Apply practical high-speed design constraints.

• Manage engineering changes and controlled re-releases.