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Course Outline

Module 1: Microsoft Teams Overview and Architecture

  • Core Teams components and services.
  • Teams architecture and dependencies.
  • Role-based access and administration.

Module 2: Managing Teams Collaboration Experiences

  • Creating and managing Teams, channels, and chats.
  • Configuring meeting policies and user experiences.
  • Apps, integrations, and lifecycle management.

Module 3: Teams Phone and Voice Solutions

  • Teams Phone concepts and architecture.
  • Configuring calling plans and direct routing.
  • Managing devices, dial plans, and emergency calling.

Module 4: Governance, Security, and Compliance

  • Teams policies, governance, and lifecycle management.
  • Implementing security and compliance settings.
  • Auditing, reporting, and compliance monitoring.

Module 5: Monitoring and Troubleshooting Teams

  • Monitoring Teams service health and usage metrics.
  • Troubleshooting meetings, voice, and collaboration issues.
  • Utilizing reporting tools and analytics for performance optimization.

Module 6: Advanced Configuration and Integration

  • Integrating Teams with Microsoft 365 and third-party applications.
  • Considerations for hybrid deployments.
  • Automation and PowerShell for Teams administration.

Module 7: Exam Preparation and Certification Readiness

  • Overview of MS-721 exam objectives.
  • Exam structure, format, and question types.
  • Practice questions and review sessions.
  • Study resources, tips, and strategies for success.

Summary and Next Steps

Requirements

  • A solid understanding of Microsoft 365 services and administration.
  • Practical experience with core Microsoft Teams functionality.
  • Familiarity with basic networking and identity concepts.

Target Audience

  • Microsoft Teams administrators.
  • Collaboration system engineers.
  • IT professionals responsible for managing Microsoft 365 communications.
 35 Hours

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (2)

i learned alot

Rose-Ann - Heart FM
Course - Microsoft Teams: Practical Collaboration, Productivity, and Automation

The engagement and the practical examples we did as a group to get more understanding of the topic

ISABELLA - Sedibeng TVET College
Course - Microsoft Teams, Outlook, OneDrive, and Lists Integration

Upcoming Courses

MS-721: Manage Teams Collaboration Communications Systems

2026-10-16 09:30
35 hours
Taipei, Aurora
49500 NT$ (Online)
49500 NT$ (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-10-30 09:30
35 hours
Taipei- Concord
49500 NT$ (Online)
49500 NT$ (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-11-13 09:30
35 hours
Taipei Walsin Xinyi
49500 NT$ (Online)
49500 NT$ (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-11-27 09:30
35 hours
Taichung, Global
49500 NT$ (Online)
364500 NT$ (Classroom)

MS-721: Manage Teams Collaboration Communications Systems

2026-12-11 09:30
35 hours
The Hsinchu Wishun centre
49500 NT$ (Online)
49500 NT$ (Classroom)

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Related Categories

MS Teams
MS Teams