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Course Outline

Introduction to Salesforce for Insurance and Leasing

  • Overview of Salesforce Financial Services Cloud
  • Core concepts: Accounts, Contacts, Opportunities, and Policies
  • Industry-specific data models and functional extensions

Insurance Sales Quotation (Quote Rate Apply)

  • Product offerings and quotation frameworks
  • Rate structures, discount policies, and approval procedures
  • Identifying client requirements and pre-sales setups

Requirements Analysis and System Setup

  • Translating business requirements into system logic
  • Implementation of custom objects, flows, and automated processes
  • Security settings and access controls for insurance roles

Claims Handling and Post-Sales Support

  • Claims processing workflows and automation
  • Event logging and validation mechanisms
  • Automated payments and settlement procedures

Insurance Policy Administration (IPA)

  • Modeling policy lifecycles across various industries
  • Policy version control, renewals, and lapse management
  • Customizations for regional regulatory adherence

Integration and Reporting

  • Data integration with external platforms (e.g., actuarial, finance)
  • Dashboards and KPIs for insurance operations
  • Creating reports for underwriting, claims, and compliance

Recap and Future Directions

Requirements

  • Fundamental understanding of CRM principles
  • Knowledge of insurance and/or leasing operational processes
  • Prior experience with the Salesforce platform or comparable tools is advantageous

Target Audience

  • Salesforce developers specializing in the insurance or leasing sector
  • Product managers overseeing insurance product strategies
  • IT specialists responsible for policy management and post-sales support
 21 Hours

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