Course Outline
AI Fundamentals in the Administrative Environment
- Defining AI and its relevance to administrative roles.
- An introduction to the capabilities of ChatGPT, Copilot, and Gemini.
- Key considerations regarding privacy and security when adopting AI.
AI-Driven Content Creation and Refinement
- Drafting and polishing professional correspondence.
- Condensing meeting minutes and extensive documentation.
- Accelerating the production of reports, proposals, and internal memos.
Enhancing Scheduling and Task Coordination with AI
- Utilising AI to optimise calendar management and meeting coordination.
- Generating agendas and follow-up communications.
- Establishing reminders and to-do lists through Copilot or Gemini integrations.
Mastering Prompt Engineering and AI Interaction
- Techniques for crafting effective prompts to achieve superior results.
- Adjusting tone, style, and formatting to meet specific needs.
- Refining and correcting AI-generated content through iteration.
Multilingual Capabilities and Accessibility Features
- Employing AI tools for accurate text translation.
- Crafting inclusive and accessible professional communications.
- Adapting language to support diverse audiences effectively.
Applications within the Public Sector
- Case studies of AI-integrated workflows in government settings.
- Reviewing policies and guidelines for AI usage in public administration.
- Strategies for staying current with evolving tool capabilities.
Recap and Future Directions
Requirements
- Foundational digital literacy and proficiency with standard office applications (e.g., Microsoft Word, Excel, and email clients)
- Confidence in navigating web-based services
- No previous exposure to artificial intelligence tools is necessary
Target Audience
- Clerical personnel
- Administrative specialists
- Public sector operational staff
Testimonials (7)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.
Thato Malapane - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
i liked the clear explanations and the examples used during the training was useful and also relatable.
SUNITA PERSAD - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Learning more about how to use AI responsibly
Tshiamo Innocent - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
I like that I obtained more knowledge with regards to AI that I never had .
ANNELINE GOODMAN - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Merging different data to give you one document.
Xolani Mahlalela - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Knowledge of AI
Agnieszka Socha - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Training and examples
