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 Duration 21 hours

Course Outline

Defining Business Analysis

Overview of the Business Analysis Discipline

  • Core roles and responsibilities
  • Differentiating business analysis from related disciplines

Introduction to the Business Analysis Framework

  • The framework and the Business Analysis Body of Knowledge® (BABOK®)
  • Industry best practices from the International Institute of Business Analysis (IIBA®)

Capturing Business Requirements through Elicitation

Gathering Business Needs at Organizational and Departmental Levels

  • Conducting needs analysis
  • Selecting the most appropriate elicitation techniques
  • Performing enterprise-level contextual analysis using strategic, tactical, and operational tools

Identifying the Nine Elicitation Techniques

  • Verifying the necessary steps for information gathering
  • Documenting and confirming elicitation outcomes

Conducting Enterprise Analysis

Analyzing the Business Landscape

  • Categorizing and prioritizing business needs and issues using affinity diagrams
  • Evaluating business capabilities and identifying gaps

Identifying Problems and Discovering Opportunities

  • Uncovering the root causes of problems
  • Identifying growth opportunities
  • Defining elements of the initial solution scope
  • Creating action-oriented business initiatives to address needs and opportunities

Evaluating the Feasibility of Options

  • 2x2 analysis grid
  • Prioritization matrices
  • Forecasting project benefits and costs

Documenting Critical Project Parameters

  • Establishing SMART project objectives
  • Specifying key project elements and deliverables

Planning and Monitoring the Business Analysis Process

Planning for Requirements Analysis

  • Documenting assumptions, ground rules, and templates
  • Creating a requirements development plan to guide and manage the process
  • Designing the communication plan

Performing Stakeholder Analysis

  • Identifying key stakeholders
  • Analyzing the impact stakeholders have on project outcomes

Developing a Change Management Process

  • Establishing a baseline for your plan
  • Adhering to the defined change management process
  • Overseeing the change control process

Managing and Communicating Requirements

Analyzing Requirements

  • Validating, prioritizing, and organizing requirements
  • Specifying the requirements document
  • Identifying key relationships using traceability

Executing the Communication Plan

  • Addressing common pitfalls in requirements development
  • Validating the requirements document with key stakeholders
  • Managing stakeholder agreement and resolving conflicts

Assessing and Validating Solutions

Allocating Requirements

  • Optimizing business value
  • Evaluating dependencies between individual requirements

Assessing Organizational Readiness

  • Identifying organizational capability gaps
  • Defining business and technical organizational impacts

Developing Business Analysis Competencies

  • Looking beyond the mechanics of analysis
  • Applying the IIBA® Business Analysis Competency framework

Requirements

This course is suitable for professionals seeking a comprehensive understanding of the key tasks and techniques in business analysis, or for individuals who need to effectively evaluate business options and outcomes.

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