Course Outline

Introduction to ChatGPT

  • What is ChatGPT and how does it work?
  • Overview of ChatGPT for customer service

Enhancing Customer Interactions

  • Using ChatGPT to provide personalized customer support
  • Leveraging ChatGPT for efficient ticket handling and issue resolution
  • Implementing ChatGPT for multilingual support

Developing ChatGPT-powered Chatbots

  • Designing conversational flows and user experiences
  • Training chatbots to handle common customer inquiries
  • Integrating ChatGPT-powered chatbots into existing customer service systems

Automation and Efficiency

  • Automating repetitive tasks and inquiries with ChatGPT
  • Streamlining customer service workflows with ChatGPT
  • Implementing proactive customer engagement using ChatGPT

Best Practices for ChatGPT in Customer Service

  • Ensuring consistent and accurate responses with ChatGPT
  • Addressing privacy and security considerations
  • Monitoring and evaluating ChatGPT performance and customer feedback

Ethical Use of ChatGPT in Customer Service

  • Avoiding biases and promoting inclusivity in customer interactions
  • Transparency and disclosure when using ChatGPT-powered systems
  • Exploring ethical considerations and responsible AI use in customer service

Future Trends and Developments

  • Emerging advancements in ChatGPT and customer service
  • Implications of AI in the future of customer support
  • Opportunities for innovation and growth in customer service with ChatGPT

Summary and Next Steps

Requirements

  • Basic computer experience
  • Familiarity with customer service principles and practices

Audience

  • Customer service representatives
  • Customer support managers
  • Call center agents
  • Customer experience professionals
 14 Hours

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (5)

I very much appreciated the way the trainer presented everything. I understood everything even if Finance is not my area, he made sure that every participant was on the same page, while keeping up with the time left. The exercises were placed at good intervals. Communication with the participants was always there. The material was perfect, not too much, not too little. He elaborated very well on a bit more complicated subjects so that it can be understood by everyone.

Diana
Course - ChatGPT for Finance

The subject matter and the way it was presented.

Mark Mackintosh - IUM Insurance
Course - ChatGPT for Executives

I like the way Sonia interact with audience, she made the webinar alive not boring like others webinar. I also got surprised by the ChatGPT and really impress.

NURUL FARIHAH BINTI ABD MALEK - HRD CORP
Course - ChatGPT for Accounting

bulding the case of an integration of chatgpt for HR purpose

Clelia - Proximus
Course - ChatGPT for Human Resources

Practical examples in Insurance

Viren - Hollard Insure
Course - ChatGPT

Upcoming Courses

ChatGPT for Customer Service

2025-08-04 09:30
14 hours
Taipei, Aurora
19800 NT$ (Online)
19800 NT$ (Classroom)

ChatGPT for Customer Service

2025-08-18 09:30
14 hours
Taipei- Concord
19800 NT$ (Online)
19800 NT$ (Classroom)

ChatGPT for Customer Service

2025-09-01 09:30
14 hours
Taipei Walsin Xinyi
19800 NT$ (Online)
19800 NT$ (Classroom)

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Category for ChatGPT
ChatGPT