Business Analysis Training in Taichung

Cost-effectiveness analysis (CEA) is a systematic approach used to compare different options by evaluating the relationship between the resources consumed and the outcomes achieved.

This instructor-led, live training (available online or on-site) is designed for intermediate-level practitioners who wish to apply cost-effectiveness methods to support informed, rational, and evidence-based decision-making across various sectors.

By the end of this course, participants will be able to:

• Formulate cost-effectiveness questions and set evaluation criteria.
• Identify, categorize, and quantify relevant costs and outcomes in diverse scenarios.
• Utilize analytical frameworks to compare alternatives using cost-effectiveness ratios.
• Evaluate uncertainty, validate assumptions, and communicate evaluation results clearly.

Format of the Course

• Facilitated presentations with real-world examples.
• Applied exercises to enhance analytical skills.
• Interactive problem-solving in a guided workshop setting.

Course Customization Options

• Tailored versions of this training can be provided upon request.

Business Analysis is the discipline of identifying business needs and determining solutions to business problems through requirements gathering, documentation, and process improvement.

This instructor-led, live training (online or onsite) is designed for entry-level business analysts and project participants who wish to understand the role of a BA and develop practical skills aligned with industry best practices.

By the end of this training, participants will be able to:

• Comprehend the responsibilities and skills required of a Business Analyst.
• Apply the principles of the Software Development Life Cycle (SDLC).
• Use BABOK as a reference framework for analysis tasks.
• Effectively document functional and non-functional requirements.
• Employ key techniques for eliciting requirements from stakeholders.

Format of the Course

• Interactive lecture and discussion.
• Practical use of BA tools and document templates.
• Guided exercises focused on real-world analysis scenarios.

Course Customization Options

• To request a customized training for this course tailored to your industry or projects, please contact us to arrange.

Modeling and Documentation for Business Analysis is a practical course that focuses on standard modeling languages and tools used to capture, visualize, and validate business requirements and processes.

This instructor-led, live training (online or onsite) is designed for professionals with limited or no experience in modeling who want to apply industry-standard techniques such as UML, BPMN, and wireframing tools to enhance clarity and communication in their business analysis projects.

By the end of this training, participants will be able to:

• Create UML diagrams to represent functional requirements and system behavior.
• Model business processes using BPMN standards.
• Develop clear and structured use case diagrams and documentation.
• Design wireframes and interactive prototypes using Figma and Balsamiq.

Format of the Course

• Interactive lecture and discussion.
• Hands-on practice with modeling tools in sample project scenarios.
• Guided exercises centered on process, requirements, and UI modeling.

Course Customization Options

• To request a customized training for this course based on your organization’s standards or preferred toolset, please contact us to arrange.

Insurance in the Digital Era provides an applied overview of how digital transformation is reshaping products, operations, and customer engagement within the insurance industry.

This instructor-led, live training (available both online and onsite) is designed for intermediate-level insurance professionals who wish to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operations.

By the end of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in contemporary insurance workflows.
• Identify InsurTech trends and their impact on the insurance ecosystem.
• Develop customer-centric strategies using digital tools and data insights.
• Apply data-driven methods to risk management and decision-making processes.
• Formulate an innovation and change management approach tailored for insurers.
• Analyze real-world case studies and translate the lessons learned into local initiatives.

Format of the Course

• Interactive lectures and discussions.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants' organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) is a crucial discipline in software and systems development, dedicated to identifying, documenting, and managing stakeholder needs and constraints to ensure project success.

This instructor-led, live training (available online or onsite) is designed for intermediate-level professionals who wish to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completing this training, participants will be able to:

• Understand and apply the key concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and contextually appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirement changes, traceability, and prioritization throughout the project lifecycle.
• Utilize Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be included upon request.

This instructor-led, live training in Taichung (online or onsite) is aimed at business professionals who wish to learn intermediate-level skills for managing organizational charts using OrgPlus 6.

By the end of this training, participants will be able to:

• Handle large data sets with sophisticated formatting tools.
• Create data visualization reports and directories.
• Use OrgPlus printing, exporting, and publishing features.
• Navigate complex charts with ease.

This course is designed for business analysts who aim to utilize BPMN 2.0 extensively in their projects.

The focus is on the practical application of all BPMN 2.0 specifications, along with common pattern implementations.

The course consists of a series of concise lectures followed by exercises. Participants will be presented with problems described in English and tasked with creating appropriate diagrams for each problem. These diagrams will then be reviewed and evaluated by both the group and the trainer.

This course does not delve into the execution aspects of BPMN; instead, it emphasizes analysis and process design using BPMN 2.0.

This workshop is designed for experienced Business Analysts, Product Owners, and User Researchers who want to master advanced techniques that drive real business value. Through hands-on exercises and practical tools, participants will learn to analyze complex data, optimize processes, engage stakeholders, and translate strategy into action using OKRs. By the end, they’ll have a clear toolkit to boost impact and deliver measurable results.

This course is designed to equip business analysts with the skills needed to excel in Agile projects. Participants will learn how to collaborate effectively with the team, product owner, scrum master, and customers to streamline the development process. The course includes a simulated project where participants can practice common scenarios.

This instructor-led, live training in Taichung (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

This instructor-led, live training in Taichung (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organizations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organizational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting. 

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connects strategy with operational activities.
• Identifies areas requiring quality control.
• Applies basic quality assurance mechanisms

Summary:

A business/systems analyst addresses business challenges by designing information systems that align with the strategic goals set by the organization. These IT solutions typically aim to achieve one of the following objectives: implement a new business process, enhance the efficiency and productivity of existing processes, or reduce the operating costs of current procedures.

This course is designed for Business Analysts, including those who may aspire to prepare for an IIBA Certification (CCBA or CBAP), and it aligns with the framework outlined in the BABOK® Version 3.0.

Objectives:

• Identify the essential principles, activities, tasks, and techniques detailed in the BABOK® V3.0
• Understand the core knowledge areas, activities, tasks, deliverables, and their interrelationships:

Key Definitions:

BABOK® (Business Analysis Body of Knowledge) is a standard for business analysis practices, serving as a framework that describes the tasks that must be performed.

CCBA® (Certified of Competency in Business Analysis) is a certification offered by the International Institute of Business Analysis (IIBA), which requires passing an exam based on the BABOK® after application approval, determined by education and experience.

CBAP®(Certified Business Analysis Professional) is another certification offered by the International Institute of Business Analysis (IIBA), requiring candidates to pass an exam based on the BABOK® following application approval, which is also based on their education and experience.

This course will guide you through:

• Executing essential functions of a business analyst by utilizing a robust business analysis framework
• Conducting a thorough business needs analysis to gather stakeholder requirements
• Applying business analysis methods to pinpoint critical issues and potential opportunities within your organization
• Developing effective requirements and communication strategies
• Analysing and specifying requirements with industry-standard best practices
• Overseeing solution assessment and validation processes

Audience:

Business consultants, business analysts, project managers, and IT professionals.

Participant Profiles

This seminar is designed for CxO executives, operations managers, enterprise architects, as well as business and system analysts and designers.

Objective

The introductory seminar offers a comprehensive overview of digital business models, along with the business and enterprise architecture frameworks and methodologies that organizations are adopting to enhance their business agility in the face of digital disruptions.

Specifically, this seminar is geared towards helping participants understand the globally recognized frameworks and reference architectures used to align digital business models and IT system architectures with the evolving competitive environment.

Objective:

To assist Business Analysts in effectively modeling and validating their business processes and resources, thereby enhancing the agility of their organization in response to target architecture and evolving market demands.

This two-day training course is designed to help participants learn how to model their business processes and resources to align with changes in goals, strategies, and impacted capabilities within the context of the target architecture. By focusing on key elements of business performance such as strategies, tactics, KPIs, and business capabilities, delegates will gain insights into creating a vision-centric map of business processes and resources. They will also learn how to use the appropriate BPMN and UML notation tailored to their specific language, enabling them to adapt these models to changing strategies, tactics, and policies.

This course has been designed for individuals responsible for modelling processes using BPMN 2.0.

It emphasizes practical aspects of the entire BPMN 2.0 specification, including common pattern implementations.

The course consists of a series of concise lectures followed by hands-on exercises. Participants will be presented with problems described in English and tasked with creating accurate diagrams for each problem. These diagrams will then be reviewed and evaluated by both the group and the instructor.

While the primary focus is on understanding BPMN diagrams, the course also covers the basics of BPMN execution.

Audience:

This business process modeling notation training course is beneficial for delegates who are interested in process modeling, including:

• Business and Process Analysts
• Process Designers and Implementers
• Project and Programme Managers
• Any individuals involved in business change and transformation.

The course will cover how to:

• Select, organize, and execute a business re-engineering project
• Achieve a competitive edge by leveraging technology and UML tools
• Enhance customer satisfaction by aligning process design with customer requirements
• Recognize common signs of business process issues
• Effectively redesign workflow and structure within the organization
• Ensure best practices through the application of business patterns

A business/systems analyst addresses business challenges by designing information systems that align with the strategic goals set by the organization. These IT solutions typically aim to achieve one of the following objectives: introduce a new or innovative business process, enhance the efficiency and productivity of existing processes, or reduce the operational costs of current processes.

This course is designed for individuals transitioning into the Business Analysis profession and who may be interested in pursuing the CBAP certification examination offered by IIBA (www.iiba.org) after meeting any necessary prerequisites.

Who should attend?

• Entry-level IT Business Analysts
• Self-taught IT Business Analysts looking to bridge knowledge gaps and integrate all aspects of the role
• Systems Analysts and programmers seeking to broaden their scope into the business domain

This instructor-led, live training in Taichung (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to use to develop skills in business and process modeling for a better understanding of the organization, products, and dependencies between processes, data, and stakeholders.

By the end of this training, participants will be able to:

• Understand the role of models as key communication tools in business analysis.
• Be able to select the right modeling method (BPMN, UML, SIPOC, Business Model Canvas) for a specific business goal.
• Know how to decompose complex business processes into clear diagrams.
• Identify touchpoints between processes, data, and system actors.
• Be able to assess the correctness and effectiveness of created business models.

This instructor-led, live training in Taichung (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to prepare to effectively plan, lead, and support organizational changes, taking into account human, communication, and process factors.

By the end of this training, participants will be able to:

• Understand the psychological and structural mechanisms of organizational change.
• Be able to independently plan comprehensive Change Management activities.
• Identify risks and diagnose sources of resistance to change.
• Be able to actively support stakeholders at every stage of the transition process.
• Apply professional communication tools tailored to various audience groups. 

The course delves into modern development principles and practices, exploring how project management, testing, and business analysis fit into both Agile and traditional Waterfall methodologies.

Designed in a workshop format, the course provides ample opportunities for participants to ask questions and delve into real-world applications of the content.

This course is structured into several modules, each designed to last 1.5 hours. A full training day would consist of four such modules.

Intended Audience

This course is tailored for individuals who seek a quick and comprehensive overview of contemporary Waterfall and Agile software development practices, along with their implications on project management, testing, and business analysis.

This instructor-led, live training in Taichung (online or onsite) is aimed at beginner-level / intermediate-level who wish to use the course aims to develop the skills of conscious data analysis and translating analytical results into business conclusions and recommendations that support operational and strategic decisions.

By the end of this training, participants will be able to:

• Understand the role of data in modern decision-making processes.
• Be able to assess data quality and its business relevance.
• Apply intermediate data analysis techniques (trends, segmentation, scenario analysis).
• Distinguish between correlation and causation when interpreting results.
• Formulate precise, evidence-based insights and recommendations.
• Effectively communicate complex analytical findings to decision-makers. 

There are numerous proven patterns that are readily accessible to everyone. Often, it involves adapting names and implementing these patterns within specific technologies. This approach can save hundreds of hours that would otherwise be spent on design and testing. Training Objectives: This course aims to achieve two objectives: first, to enable you to leverage well-known patterns; second, to facilitate the creation and reuse of organization-specific patterns. It assists in estimating how patterns can cut costs, streamline the design process, and establish a code framework based on your patterns. Target Audience: Software designers, business analysts, project managers, programmers, developers, operational managers, and software division managers. Course Style: The course emphasizes use cases and their connection to specific patterns. Most examples are illustrated using UML and simple Java examples (the programming language can be adjusted if the course is booked as a private session). It also guides you through the origins of these patterns and how to catalog and document them for reuse within your organization.

Insurtech, or Digital Insurance, represents the integration of insurance with cutting-edge technologies. In this domain, "digital insurers" leverage technological innovations to streamline their business and operational models, aiming to cut costs, enhance customer experiences, and boost operational agility.

This instructor-led training equips participants with a comprehensive understanding of the technologies, methodologies, and mindset required for digital transformation within their organizations and across the industry. The training is designed for managers who need an overarching view to separate fact from hype, demystify jargon, and take initial steps in formulating an Insurtech strategy.

By the end of this training, participants will be able to:

• Engage in intelligent and systematic discussions about Insurtech and its various components.
• Clearly identify and understand the role of each key technology within Insurtech.
• Develop a general strategy for implementing Insurtech within their organization.

Audience

• Insurance companies
• Technologists in the insurance sector
• Insurance stakeholders
• Consultants and business analysts

Format of the course

• A combination of lectures, discussions, exercises, and group activities centered around case studies.

In this instructor-led, live training in Taichung, participants will gain an understanding of the technologies, methods and mindset needed to implement a Fintech strategy.

This training is aimed at managers who need to gain a "big picture" understanding of Fintech, break down the hype and jargon, and take tangible first steps towards the adoption of new technologies applicable to financial business and services.

By the end of this training, participants will be able to

• Present viable Fintech strategies for their organization.
• Understand and explain the role and functionality of key technologies.
• Draft an action plan for introducing new technologies in step-by-step fashion.

This instructor-led, live training in Taichung (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to  focuses on the Financial Sector and IT Industry. We move beyond simple definitions to explore how heavy regulations and risk management frameworks dictate the pace of innovation and operational decision-making. We analyze the mechanics of software delivery, the shift from legacy models to SaaS, and the critical challenges of scalability and security. We conclude by defining the evolving role of the Consultant and Analyst as a strategic bridge between business goals and technical execution.

By the end of this training, participants will will transition from being "service providers" to "trusted advisors" who can anticipate industry shifts and propose solutions that resonate with the client’s specific strategic reality.

Model-Based Development (MBD) is a software development methodology that accelerates the development of dynamic systems, such as control systems, signal processing, and communication systems, by using graphic modeling instead of traditional text-based programming.

In this instructor-led, live training, participants will learn how to leverage MBD methodologies to reduce development costs and expedite the time to market for their embedded software products.

By the end of this training, participants will be able to:

• Select and use the appropriate tools for implementing MBD.
• Apply MBD to achieve rapid development in the early stages of their embedded software projects.
• Accelerate the release of their embedded software into the market.

Format of the course

• A combination of lectures, discussions, exercises, and extensive hands-on practice

Objective:

To assist Technical Analysts and Designers in understanding the process of software implementation, ensuring that there is a clear traceability between business specifications and the final software code.

This two-day training course is designed to help technical analysts and designers translate the specifications provided by business analysts into detailed software component designs. Once these specifications are transformed into software components, they ensure that system requirements are accurately traced through to the structure of the software components.

Ultimately, these technical specifications are implemented in software code and tested at the component level. The resulting software components offer a high degree of responsiveness to changes, as they allow for tracing system behaviors layer by layer—from user interfaces down to business objects, through the application components where actor usage choices are stored.

This instructor-led, live training in Taichung (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.

This instructor-led, live training in Taichung (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to use comprehensive program designed to bridge the gap between identifying organizational challenges and implementing secure, data-driven solutions. This instructor-led, live training (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to use focus on analytical precision: moving beyond surface-level symptoms to find the root causes of business issues and structuring them for clear decision-making. Strategic foresight, teaching participants how to quantify uncertainty through formal risk assessment, evaluate potential impacts, and develop robust response strategies

By the end of the course, participants will have a toolkit for transforming vague business obstacles into actionable, de-risked project plans.

This course provides hands-on experience in understanding the core principles and practical applications of software engineering, requirements engineering, and testing.

This instructor-led, live training in Taichung (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level addresses the difficulty of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, the success of a project rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyze their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships. 

Process mining, also known as Automated Business Process Discovery (ABPD), is a method that employs algorithms to analyze event logs with the goal of understanding business processes. This technique not only handles data storage and analysis but also connects data with processes, offering valuable insights into trends and patterns that influence process efficiency.

Course Format

• The course begins with an overview of the most widely used techniques in process mining. We delve into various process discovery algorithms and tools that are utilized to uncover and model processes from raw event data. Real-life case studies are explored, and datasets are analyzed using the open-source ProM framework.

Course Audience:

This course is designed for managers who wish to understand BPMN diagrams, business consultants, business analysts, business process engineers, system analysts, and anyone involved in the analysis and planning of business processes using standardized and unified modeling notation.

Course Goals:

• Create high-quality process diagrams
• Model processes using BPMN notation
• Capture current process information
• Implement optimized process flows for people-intensive tasks
• Simplify complex process definitions and break them down into more manageable components

The course focuses on imparting practical knowledge and developing BPMN modeling skills at both Intermediate and Advanced levels.

The ideal participant for this course includes business analysts who are responsible for discovering, identifying, gathering, and analyzing user requirements for systems. It also caters to advanced computer application developers and system architects interested in creating business processes, systems, and custom drivers.

The course does not cover issues related to Executable BPMN level.

Training is conducted primarily through hands-on computer exercises (approximately 90%). During these sessions, participants will translate real business scenarios into Business Process Diagrams (BPD) and assess the practical utility of ready-made diagrams.

This course is highly practical and strictly avoids any theoretical discussions of BPMN, focusing instead on intensive, application-based learning.