Get in Touch

Course Outline

Grasping Artificial Intelligence (AI)

  • Defining AI: An overview of its history and development
  • The mechanics of AI: Data, algorithms, and learning models
  • Categories of AI (narrow vs. general, generative AI, machine learning)

AI in Daily Life and Business Operations

  • Real-world examples of AI applications we encounter every day
  • Industries significantly impacted by AI integration
  • Clarifying common misconceptions and facts regarding AI in the workplace

AI Applications Across Various Departments

  • Sales and Customer Service: Lead qualification, chatbot deployment, and sales forecasting
  • Marketing: Content creation, campaign analysis, and trend monitoring
  • Finance: Invoice processing automation, fraud prevention, and financial forecasting
  • Human Resources: Candidate screening and insights into employee engagement
  • Administration and Operations: Managing documents and automating routine tasks

Initial Steps with AI Tools

  • An introduction to ChatGPT, Copilot, Gemini, Claude, and other platforms
  • Leveraging AI for drafting emails, reports, and presentations
  • Utilizing AI for scheduling, summarizing information, and translation tasks

Practical Application: AI in Action

  • Creating and refining written content with AI assistance
  • Generating reports and conducting basic data analysis
  • Automating standard administrative duties

Navigating Challenges and Ethical Implications

  • Understanding AI limitations: Bias, hallucinations, and potential over-dependence
  • Addressing data privacy, confidentiality, and regulatory compliance issues
  • Best practices for using AI responsibly in a professional setting

Moving Forward: Fostering an AI-Positive Culture

  • Cultivating a mindset conducive to AI integration
  • Promoting experimentation and digital curiosity within teams
  • Accessing resources for ongoing AI education

Conclusion and Action Strategy

  • Recap of essential concepts and key learnings
  • Identifying specific AI opportunities within your department
  • Formulating a personal action plan: “How can I use AI to automate or improve my work?”

Requirements

  • No previous experience with AI or programming is necessary.

Intended Audience

  • Professionals from administration, sales, finance, marketing, human resources, and other functional departments.
  • Managers and team leaders eager to adopt AI technologies.
  • Support staff and those working in back-office roles.
 7 Hours

Number of participants


Price per participant

Testimonials (1)

Upcoming Courses

Related Categories