Course Outline
Introduction
Overview of Marketing
- Core concepts
Customer Satisfaction
- Consumer purchasing behavior
- Organizational purchasing behavior
- Customer Relationship Management (CRM)
- Customer Satisfaction Analysis System (CSAS)
- Market segmentation, target markets, and market positioning
- Case studies
Marketing Environment Analysis
- Macro-environment analysis
- Micro-environment analysis
- SWOT analysis
- Case studies
Marketing Strategy
- 3C framework - Company, Customer, and Competition
- Case studies
Essential Sales Skills
- Case studies
The 4Ps of Marketing Mix
- Product
- Brand and trademark
- Price
- Place
- Promotion
The 4Cs of Marketing Mix
- Customer
- Cost
- Convenience
- Communication
The 4Rs of Marketing Mix
- Relevance
- Reaction
- Relationship
- Reward
The 4Is of Marketing Mix
- Interesting
- Interests
- Interaction
- Individuality
The Marketing Plan
- Plan formulation
- Plan execution
- Plan diagnosis
- Case studies
Marketing Planning
- Writing skills for marketing programs
- Case studies
Emerging Developments in Marketing
- International marketing
- Digital marketing
- Integrated marketing
- Case studies
Summary and Conclusion
Requirements
- No specific prior experience is required.
Target Audience
- Marketing Managers
- Marketing Professionals
- Entrepreneurs
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.