Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behaviours.
- Distinguishing between passive, aggressive, passive-aggressive, and assertive styles.
- Evaluating your personal communication style.
- Exploring the advantages of assertive communication in a professional setting.
Building Confidence and Self-Awareness
- Identifying personal obstacles to assertiveness.
- Challenging limiting beliefs to enhance self-assurance.
- Understanding emotional triggers and managing reactions effectively.
- Cultivating a positive and confident mindset.
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal communication.
- Practising active listening and posing impactful questions.
- Clearly and respectfully expressing opinions, needs, and expectations.
- Saying "no" professionally while preserving relationships.
Understanding Others and Influencing Positively
- Recognising various communication and behavioural styles.
- Tailoring communication approaches to different personalities.
- Establishing rapport and trust.
- Applying influencing techniques to secure positive results.
Managing Difficult Conversations
- Preparing for challenging dialogues.
- Addressing conflict calmly and constructively.
- Responding with confidence to criticism, complaints, and difficult behaviours.
- Managing emotions under pressure while upholding professionalism.
Practical Assertiveness Skills
- Providing and receiving constructive feedback.
- Negotiating mutually beneficial solutions.
- Applying assertiveness techniques in meetings, presentations, and daily workplace interactions.
- Participating in practical exercises and role-plays based on real-world scenarios.
Continuing Professional Development
- Reflecting on personal strengths and areas for growth.
- Developing a personal plan for enhancing assertiveness.
- Setting SMART goals for ongoing development.
- Identifying opportunities to apply new skills in the workplace.
Requirements
No prerequisites required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
