Influencing and Avoiding Conflict Training Course

Who Should Attend

This course is designed for individual contributors, managers, and team leaders whose professional success relies on the ability to communicate with clarity, ensure understanding, influence others' performance, and build positive working relationships.

Course Description

Success for both individuals and teams hinges on the ability to communicate effectively, whether in face-to-face meetings or virtual settings. Every interaction shapes how you are perceived and offers a chance to build trust and exert positive influence. Whether presenting in a one-on-one setting or addressing a large audience, conveying information to a project team, or delivering difficult news, effective communication is a powerful tool for achieving your objectives.

This course enhances your ability to focus on desired outcomes, connect with your audience, and craft messages for clarity and impact. Creating an environment that fosters open discussion and continuous dialogue is vital for communication success. The skills covered will help you exercise choice and control in every type of conversation, influence without authority, and improve the quality of relationships and productivity.

Objective

The training aims to review and enhance the competencies required to achieve business objectives, both in individual work and teamwork. Participants will acquire key skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and employing active techniques to prevent them
• Establishing supportive interpersonal relationships
• Fostering effective teamwork
• Recognizing mutual influence between team members and the organization
• Utilizing various techniques to manage conflict
• Modifying attitudes and behaviors to adopt constructive, such as assertive, postures

Methodology

The training is designed to be highly interactive, with participants engaged in activities for over 80% of the time. Each session follows a consistent dynamic: introducing a new exercise to build awareness, delivering a mini-lecture on relevant techniques for knowledge acquisition, and practicing new tactics to develop skills. Upon completion of each session, participants receive supporting materials related to the discussed topics.

Practical materials are reinforced through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms experienced by participants during the training.

Communication proficiency is widely acknowledged as a cornerstone of professional achievement. Many careers have stalled, faltered, or stagnated due to deficiencies in this area. Contrary to popular belief, effective communicators are not born with these abilities; rather, they are developed through practice or learning from past mistakes. This course is designed to help participants enhance their communication capabilities, thereby improving their capacity to collaborate effectively with others.

While mediation skills share a foundation with general communication, they are subtly yet meaningfully distinct. Although excellent communication is a prerequisite, the ability to listen actively and take note of what is being said is even more critical. A mediator's role is to facilitate a solution that satisfies both parties, guiding them toward an outcome everyone can accept. Mediators remain neutral, avoiding taking sides, making judgments, or offering direct advice. Instead, they focus on fostering effective communication and building consensus. This course also addresses the broader skill set required for effective mediation beyond just communication.

This instructor-led, live training in Taiwan (online or onsite) is designed for professionals working in an international business environment who wish to rapidly improve their listening, speaking, and writing skills to become more effective leaders and team members.

Upon completing this training, participants will be able to:

• Utilize tools and strategies to rapidly expand their workplace English vocabulary.
• Concentrate solely on the essential aspects of the English language required to enhance workplace effectiveness.
• Build confidence in communicating with authority via phone, email, and in meetings.
• Practice techniques to influence and persuade customers, managers, and peers.
• Implement a systematic approach to continuously improve their Business English skills post-training.

This instructor-led, live training in Taiwan (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

Purpose

The demand for professionals who possess strong business acumen, interpersonal skills, and leadership capabilities has reached an all-time high. This course is designed to empower individuals from all specializations with the essential knowledge and skills required to collaborate and communicate effectively.

“Mastering Communication and Collaboration” seeks to bridge the gap between specialists and non-specialists, fostering better communication across all areas of a business. By incorporating actionable strategies, real-world examples, and practical tips, the course helps participants enhance their abilities to become more effective communicators and collaborators—whether you are an aspiring leader or an experienced professional.

The primary objective is to help attendees become more effective in their professional lives by complementing technical “hard skills” with crucial “soft skills.” Participants will:

• Be better equipped to integrate into organizations by understanding organizational dynamics outside their specific functions.
• Learn how to best collaborate and communicate technical issues to the mutual benefit of both the speaker and the listener.
• Be more adept at delivering specialist information to non-expert audiences.

Format of the Course

• Interactive lectures and discussions.
• Interactive problem-solving sessions.

Course Customization Options

• To request customized training for this course, please contact us to arrange it.

By the conclusion of this course, participants will be able to:

• Recognize the importance of managing one's own behavior as a prerequisite for influencing others
• Assess the strengths and limitations of different communication channels
• Effectively manage relationships with internal and external customers and stakeholders

Course Format

This course utilizes a highly interactive approach, combining:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Case study analysis

Audience

This course is designed for staff who need a comprehensive understanding of the issues surrounding Communicating and Influencing, including their:

• Colleagues
• Superiors
• Internal and external customers and stakeholders

Format of the course

The course employs a highly interactive approach, combining:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing their own behavior before attempting to influence the behavior of others.
• Evaluate the strengths and weaknesses of various communication media available.
• Effectively manage their internal and external customers and stakeholders.
• Explain strategies for handling difficult situations that may arise in the workplace.

Are you looking to:

• understand why some people do not respond to what you say to them,
• improve your relationship with your spouse, children, boss, co-worker, etc...
• expand the scope of their personal skills in communication with other people,
• learn how to quickly feel better, safer, quieter and just as you like,
• make other people interested in your own person and to make them to like you

this course is for you!

Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.

By the end of the session, participants will be able to:

• Enhance clarity, confidence, and professionalism in both verbal and written interactions.
• Apply techniques to structure messages effectively for diverse audiences.
• Refine grammar, vocabulary, and tone to suit business communication standards.
• Avoid common communication pitfalls and misunderstandings.
• Develop active listening and feedback-giving skills for improved workplace interactions.

Delivered by an instructor in a live training format in Taiwan (online or onsite), this program targets intermediate-level professionals across various roles who seek to enhance their oral and written communication within workplace settings.

Upon completion of this training, participants will be able to:

• Enhance clarity and precision in message transmission, thereby minimizing misunderstandings.
• Cultivate active listening and empathy skills to strengthen team interactions.
• Organize ideas effectively during meetings, emails, and presentations.
• Promote assertiveness and the capacity to give and receive feedback constructively.
• Improve communication during conflicts, negotiations, and teamwork scenarios.

This instructor-led, live training in Taiwan (online or onsite) is aimed at beginner to intermediate level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Taiwan (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience

Managers, Team Leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being "stolen" by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…