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Duration 14 hours
Course Outline
Understanding Ourselves and Others
- Exploring the drivers behind our behaviors
- Distinguishing between behaviors that are acceptable or required by our business roles and those that are not
- Gaining insight into how others perceive and interact with us through feedback
Communication
- Examining our communication methods
- Weighing the pros and cons of different communication media
- Defining effective communication and strategies to achieve it
- Applying individual thinking and learning styles to daily work tasks
Emotional Intelligence
- The impact of emotions and their consequences
- The significance of Emotional Intelligence (EQ) compared to IQ
- Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Analyzing our reactions to colleagues and customers
- Techniques for building rapport with peers and clients
- The advantages of establishing genuine rapport in interpersonal relationships
Stakeholder Management
- Strategies for satisfying stakeholder needs
- Analyzing internal and external stakeholders
Managing Change
- The nine key principles of change
- Understanding emotional responses to change
- Navigating resistance to change and leveraging its potential benefits
Requirements
Target Audience
This course is designed for staff members who require a comprehensive understanding of communication and influence dynamics with:
- Colleagues
- Supervisors
- Internal and external customers and stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.