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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Definition of Lean: Origins and development
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Categories of waste (muda) in service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical use
  • Comparative overview of Lean, Agile, and Six Sigma

3. Lean Kanban Methodology (4 hours)

  • Core components and fundamentals of Kanban systems
  • Board administration and configuration
  • Pull mechanisms and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Integration in Business Processes (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Identifying waste specifically in banking operations
  • Radical transformation via KAIKAKU

5. Additional Lean Instruments (2 hours)

  • GEMBA observation
  • Continuous improvement through KAIZEN
  • Root cause analysis using Ishikawa diagrams and the 5 Whys
  • Error prevention via POKA-YOKE

Recap and Future Actions

Requirements

  • Foundational knowledge of project management principles
  • Practical experience with process workflows in commercial or banking environments
  • Basic familiarity with Agile or Lean frameworks

Target Audience

  • Process managers and analysts
  • Project managers within the banking and financial services industry
  • Specialists responsible for requirements definition and process optimization

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