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 Duration 16 hours (2 days)

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and historical evolution.
  • Core Lean Principles: Value, Flow, Pull, and Perfection.
  • Identifying various types of waste (muda) in service environments.

2. Applying Lean to Requirements and Project Management (4 hours)

  • Incorporating VOC (Voice of the Customer) insights.
  • Prioritization frameworks: MoSCoW, WSJF, and the Effort-Impact Matrix.
  • A3 Thinking: Structure and practical application in projects.
  • Comparative overview: Lean vs. Agile vs. Six Sigma.

3. Lean Kanban Practices (4 hours)

  • Core components and fundamentals of the Kanban system.
  • Effective board management strategies.
  • Implementing Pull mechanisms and Work In Progress (WIP) limits.
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time.

4. Lean Process Optimization (4 hours)

  • VSM (Value Stream Mapping) techniques.
  • Pinpointing waste within banking-specific processes.
  • Implementing KAIKAKU (radical improvement) strategies.

5. Additional Lean Toolkits (2 hours)

  • GEMBA (the actual place of work).
  • KAIZEN (continuous improvement) methodologies.
  • Root cause analysis techniques: Ishikawa diagrams and the 5 Whys.
  • POKA-YOKE (error-proofing) mechanisms.

Conclusion and Recommended Next Steps

Requirements

  • Foundational knowledge of core project management concepts.
  • Practical experience with process workflows in a business or banking environment.
  • Basic familiarity with Agile or Lean philosophies.

Target Audience

  • Process managers and analysts.
  • Project managers within the banking and financial services sectors.
  • Professionals responsible for requirements definition and process optimization.

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