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Duration 16 hours
Course Outline
1. Foundations of Lean Thinking (2 hours)
- Definition of Lean: Origins and development
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Categories of waste (muda) in service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- VOC (Voice of the Customer) analysis
- Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
- A3 Project Thinking: Structure and practical use
- Comparative overview of Lean, Agile, and Six Sigma
3. Lean Kanban Methodology (4 hours)
- Core components and fundamentals of Kanban systems
- Board administration and configuration
- Pull mechanisms and Work In Progress (WIP) limits
- Flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean Integration in Business Processes (4 hours)
- VSM (Value Stream Mapping) techniques
- Identifying waste specifically in banking operations
- Radical transformation via KAIKAKU
5. Additional Lean Instruments (2 hours)
- GEMBA observation
- Continuous improvement through KAIZEN
- Root cause analysis using Ishikawa diagrams and the 5 Whys
- Error prevention via POKA-YOKE
Recap and Future Actions
Requirements
- Foundational knowledge of project management principles
- Practical experience with process workflows in commercial or banking environments
- Basic familiarity with Agile or Lean frameworks
Target Audience
- Process managers and analysts
- Project managers within the banking and financial services industry
- Specialists responsible for requirements definition and process optimization
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly