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Course Outline
Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Workforce
- Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
- Which generation do I represent?
- Characteristics of the 4 generations active in the workforce: Z, Y, X, and Baby Boomers.
Generational Differences Among Employees:
- Defining and managing employee development potential, considering the specific needs and life opportunities resulting from age – key competencies.
- Techniques and skills in motivating and managing employees of different ages.
Age Management – How Prepared Are We for the Youngest Generations Y and Z?
- Who is a Generation Y and Z employee?
- What motivates employees from Generations Y and Z?
- How to communicate with employees from Generations Y and Z?
- How to manage employees from Generations Y and Z?
Communication Across X, Y, Z
- How to design appropriate communication for Generations X, Y, Z
- Why must I adapt the message?
- Common communication tools – Feedback
- How to communicate to motivate generations?
- Open communication – authority in communication
- Communication in business – fostering collaboration
Management and Motivation for XYZ
- Setting goals and task implementation
- Team management, coordinating actions, leading projects – cross-generational collaboration
- What motivates each generation? – the key to the generation
- How to design collaboration?
- How to complement each other in business?
- How to effectively divide tasks in the team – skills table
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage, and what truly motivates them?
- Will we soon be lacking employees?
- Recruiting for XYZ – what matters to each generation
Challenging XYZ Situations – Assertiveness in Communication
- Conflict management – challenging situations between generations
- How to anticipate conflicts at work?
- Levels of communication – speaker attitudes (boss, employee, supplier, recipient)
- How to talk to employees, supervisors, etc.?
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (1)
Very practical. Trainer was very flexible in ensuring we meet our needs.