Online Assertiveness Training in Taiwan

This engaging course includes both individual and group activities designed to foster idea sharing and skill enhancement among participants.

Target Audience

The course is ideal for anyone aiming to improve their assertiveness abilities.

Purpose

The primary goal of this course is to boost confidence and enhance the delegates' capacity to communicate confidently and assertively with both colleagues and customers.

Goals

Upon completion, participants will be able to:

• Identify and overcome obstacles that hinder assertiveness
• Detect behavioral traits in themselves and others and master effective management strategies for these behaviors
• Communicate efficiently with diverse individuals to achieve mutually beneficial outcomes whenever possible
• Skillfully handle challenging situations.

Goal

The training aims to review and enhance the competencies necessary for achieving business objectives, both individually and as part of a team. This will be accomplished by equipping participants with skills such as:

• Developing an effective communication style with colleagues
• Analyzing common barriers to communication and employing active techniques to prevent them
• Building supportive relationships within the team
• Fostering effective teamwork
• Understanding the mutual influence between team members and units
• Mastering various techniques for conflict management
• Adopting constructive attitudes and behaviors, such as assertive communication

Method of Work

The training is designed to be highly interactive, with participants actively engaging for over 80% of the time. Each session follows a consistent structure: starting with an exercise to build awareness, followed by a brief lecture on relevant techniques, and then practicing these new tactics and skills. At the conclusion of each session, participants are provided with support materials covering the topics discussed.

Practical material is presented alongside mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms experienced during training sessions.

Purpose of Training:

This training is designed for individuals who aim to handle conflict situations effectively and efficiently. It is tailored for those looking to enhance their skills in leveraging conflict to improve team dynamics, as well as develop the ability to apply various strategies, methods, and techniques for conflict management.

Benefits of the Training Course:

The course equips participants with the tools to resolve conflict situations using effective methods and techniques. It enhances communication skills during conflicts, aids in the preparation and analysis of the needs of conflicting parties, and helps in formulating problems clearly. Additionally, it teaches stress management, emotional control, and assertive techniques for resolving conflicts.

Skills Acquired During the Training:

• Effective communication in conflict situations
• Identifying sources of conflict
• Analyzing the needs of conflicting parties and formulating problems
• Applying methods and techniques to resolve conflicts
• Understanding the principles of assertiveness and managing emotions during conflict resolution
• Implementing the principles of assertive resistance to manipulation
• Demonstrating appropriate behavior in conflict situations
• Managing stress and emotions effectively

Training Method:

The training employs a variety of methods including lectures, simulations, case studies, role-playing, and providing feedback to participants.

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behavior before they can influence others’ actions
• Understand the advantages and disadvantages of various communication channels available
• Effectively manage both internal and external customers and stakeholders

Course Format

The course will be a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Practical exercises, and
• Case studies

Audience

Staff who need to have a comprehensive understanding of the challenges related to Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the End of the Course, Delegates Will Be Able to:

• Recognize the importance of managing their own behavior before they can influence others’ actions
• Understand the advantages and disadvantages of different communication channels available
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle challenging situations they may face in the office

In an increasingly globalised world, we often find ourselves working in more multicultural environments where conflicts between individuals and groups can arise. The core belief behind conflict resolution is that while conflicts are inevitable, they can be effectively managed.

Skills such as assertiveness, self-confidence, negotiation ability, and interpersonal communication are crucial for supporting conflict resolution. In our daily lives, we encounter numerous situations where we consciously or unconsciously manage conflicts with family members, friends, clients, and business partners. Mastering conflict resolution not only helps in resolving disputes effectively but also enhances our ability to communicate, persuade, improve business outcomes, and boost both organisational and personal performance.

This course combines theoretical concepts with practical group exercises and individual activities, enabling participants to share ideas and develop their skills.

Objectives:

• To understand the fundamental aspects and complexities of conflicts in organizations
• To explore key concepts, factors, theories, types, and models related to conflict resolution
• To identify personality types and leadership styles that support negotiation skills
• To learn the importance of assertiveness and self-confidence
• To gain hands-on experience and practice in conflict resolution techniques

Audience

• Employees who need to have a comprehensive understanding of the challenges related to Influencing and Avoiding Conflict with:
  • Their colleagues
  • Their supervisors
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behavior before they can influence others’ actions
• Grasp the advantages and disadvantages of various communication channels available
• Effectively manage their internal and external customers and stakeholders

Format

The course will be a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Exercises, and
• Case studies

This two-day course is tailored for individuals aiming to enhance their negotiation outcomes with customers, suppliers, and colleagues. It imparts the essential skills and strategies employed by successful negotiators, fostering the confidence needed to excel.

Participants will explore various negotiating styles and discover how to maximize their personal influence while maintaining crucial relationships. The course is highly interactive, blending lectures, discussions, coaching sessions, and practical exercises.