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Course Outline

Introduction to Communication

  • The communication process and its key stages
  • The significance of verbal and nonverbal communication
  • Techniques and tools for effective communication

Principles of Effective Communication as a Pillar of Organizational Interaction

  • Self-analysis of personal communication styles
  • Common communication errors
  • Identifying communication barriers
  • Stages of interpersonal contact development
  • Direct and telephone-based communication

Communication Within Organizations

  • Networking and communication structures within the organization
  • Models of information flow and their optimization
  • Internal communication tools and task alignment

Effective Conversations

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional staff interactions
  • Active listening as a core tool for effective communication
  • Factors that hinder hearing and understanding
  • The art of asking impactful questions
  • Psychological mechanisms and techniques for influence

Team Building Steps and Their Impact on Collaboration

  • Stages of team development: operational principles and potential pitfalls
  • Strategies for addressing each developmental stage
  • Identifying and utilizing team roles

Conflict and Competition in Groups: Managing Threats to Cooperation

  • Sources and types of conflicts
  • Strategies for conflict resolution
  • Competition within groups: advantages and disadvantages

Exploring sources and types of conflicts

Maintaining harmony and positive relationships: The concept of assertive behavior

  • Defining assertiveness
  • Understanding personal rights
  • Determining when to adopt an assertive approach
  • Behavioral types: aggressive, submissive, and assertive
  • Crafting “I” messages for assertive expression of opinions, judgments, and emotions
  • Overcoming the fear of saying “no” – identifying internal barriers
  • Self-assertion and internal consistency

Mutual Respect: Navigating Agreement and Refusal

  • The ability to decline requests or admissions appropriately
  • Effective arguing and debate skills
  • Recognizing and managing manipulation
  • Handling positive and negative responses to criticism
  • Providing constructive feedback
 14 Hours

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