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Course Outline
Introduction to Communication
- The communication process and its key stages
- The significance of verbal and nonverbal communication
- Techniques and tools for effective communication
Principles of Effective Communication as a Pillar of Organizational Interaction
- Self-analysis of personal communication styles
- Common communication errors
- Identifying communication barriers
- Stages of interpersonal contact development
- Direct and telephone-based communication
Communication Within Organizations
- Networking and communication structures within the organization
- Models of information flow and their optimization
- Internal communication tools and task alignment
Effective Conversations
- Developing self-image as both sender and receiver of messages
- Factors influencing the quality of professional staff interactions
- Active listening as a core tool for effective communication
- Factors that hinder hearing and understanding
- The art of asking impactful questions
- Psychological mechanisms and techniques for influence
Team Building Steps and Their Impact on Collaboration
- Stages of team development: operational principles and potential pitfalls
- Strategies for addressing each developmental stage
- Identifying and utilizing team roles
Conflict and Competition in Groups: Managing Threats to Cooperation
- Sources and types of conflicts
- Strategies for conflict resolution
- Competition within groups: advantages and disadvantages
Exploring sources and types of conflicts
Maintaining harmony and positive relationships: The concept of assertive behavior
- Defining assertiveness
- Understanding personal rights
- Determining when to adopt an assertive approach
- Behavioral types: aggressive, submissive, and assertive
- Crafting “I” messages for assertive expression of opinions, judgments, and emotions
- Overcoming the fear of saying “no” – identifying internal barriers
- Self-assertion and internal consistency
Mutual Respect: Navigating Agreement and Refusal
- The ability to decline requests or admissions appropriately
- Effective arguing and debate skills
- Recognizing and managing manipulation
- Handling positive and negative responses to criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality