Course Outline
Introduction
- Lean IT: the intersection of Lean, Six Sigma, and Information Systems.
- How economic pressure to reduce costs affect the organization
- Proliferation of online transactions
- Green IT
What is Waste?
- Different types of waste
- Waste in IT operations
Principles of Lean IT
- Value streams
- Services provided by the IT group to the parent organization
- Value-stream mapping
- Diagramming and analyzing services
- Flow
- Just-in-time systems and integration
- Flow vs waste
- Pull/Demand systems
- Handling service requests
Exercise
- Server provisioning - case assignment
- Software development APIs - case assignment
The Challenges of Lean
- Resistance to change
- The fear of job loss
- Fragmented IT departments
- Managing cumulative waste across technology silos
Analysis Concepts, Techniques and Tools
- Observing processes
- Measuring performance
- Quantifying innovation
- Understanding the key aspects of a KPI
- Time as a critical factor in IT
Exercise
- Measuring the current state of an IT department
Implementing a Lean IT Strategy in Your Organization
- Reference implementations
- Adapting manufacturing theory to digital service processes
- Value-stream visualization
- Kanban cards
- Visualizing the digital, intangible and abstract
- Tools and techniques
- Integration of lean production and lean consumption
- Integrating the entire supply chain, including consumption
Exercise
- Identifying value streams
- Preparing interviews and questionnaires
- Creating a value stream map
Deployment and Commercial Support
- Outsourcing application development and maintenance (ADM)
- Automating provisioning services
- Performance monitoring
Exercise
- Processing tickets - case assignment
Complementary Methodologies
- Agile, Scrum and lean software development
- Six Sigma
- Capability Maturity Model Integration (CMMI)
- Information Technology Infrastructure Library (ITIL)
- Universal Service Management Body of Knowledge (USMBOK)
- COBIT
Future Rrends in Business and IT
Closing Remarks
Requirements
- Experience in IT.
- Knowledge of basic operations concepts.
Audience
- Managers and specialists working in an IT Organization
Testimonials (6)
Marek has good contact with attenders catch when the people are not focused and work to motivate team.
piotr mokrzycki - GE Medical Systems Polska Sp. Z O.O.
Course - Managing Agile Projects with Lean and Kanban
Learning the basic meaning of lean and what steps are used to become lean.
Taggart Desmet - Orica Canada
Course - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations
About the sense of humor and energizing us to focus more in the topic.
Roy Tolledo - Toray Membrane Middle East
Course - Lean Management: Lean Management in Manufacturing
Simulation exercises.
- Embassy of Canada
Course - Lean Services: Lean Management For The Service Industry
it was a very good training based on experience
raymond maas - Rhosonics
Course - Chief Technology Officer (CTO) Fundamentals
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.