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Course Outline
Understanding "Brand"
- Defining what constitutes a "brand"
- Identifying your company’s brand identity
- Exploring ways to strengthen your company’s brand presence
Foundational Change Strategies
- The imperative for managers to continuously evaluate their section’s current standing – especially in comparison to peers and competitors – and implement proactive (rather than reactive) adjustments
- The "STARS" model for Change Strategies and Planning
Change Management
- Analyzing why previous changes succeeded
- Analyzing why previous changes fell short
- Key lessons from past change initiatives (within your company and industry-wide)
- Applying the 9 Change Principles in practice
- Overview of Lewin’s model of Change Implementation
- Introduction to the Change Kaleidoscope
The Psychological Impact of Change
- Assessing current emotional states – self and colleagues
- Anticipating emotional shifts as the change process unfolds
Customer and Stakeholder Relationships
- Defining who a Customer is
- Defining who a Stakeholder is
- Maximizing the value of each Customer or Stakeholder interaction
- Understanding the Service-Profit Chain
Financial Dimensions of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Establishing Objectives
- Developing Vision and Mission Statements
- Setting Objectives to effectively deliver on Mission Statements
- Performance Management strategies to surpass agreed Objectives
Negotiating for Optimal Results
- Communication dynamics in Negotiation
- The importance of delivering Effective Presentations
- Exploring various Negotiating Strategies
- Comparing different strategies
- Building Rapport
- Mastering the 3-phase Negotiating Process
21 Hours
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.