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Course Outline

Understanding "Brand"

  • Defining what constitutes a "brand"
  • Identifying your company’s brand identity
  • Exploring ways to strengthen your company’s brand presence

Foundational Change Strategies

  • The imperative for managers to continuously evaluate their section’s current standing – especially in comparison to peers and competitors – and implement proactive (rather than reactive) adjustments
  • The "STARS" model for Change Strategies and Planning

Change Management

  • Analyzing why previous changes succeeded
  • Analyzing why previous changes fell short
  • Key lessons from past change initiatives (within your company and industry-wide)
  • Applying the 9 Change Principles in practice
  • Overview of Lewin’s model of Change Implementation
  • Introduction to the Change Kaleidoscope

The Psychological Impact of Change

  • Assessing current emotional states – self and colleagues
  • Anticipating emotional shifts as the change process unfolds

Customer and Stakeholder Relationships

  • Defining who a Customer is
  • Defining who a Stakeholder is
  • Maximizing the value of each Customer or Stakeholder interaction
  • Understanding the Service-Profit Chain

Financial Dimensions of a Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Establishing Objectives

  • Developing Vision and Mission Statements
  • Setting Objectives to effectively deliver on Mission Statements
  • Performance Management strategies to surpass agreed Objectives

Negotiating for Optimal Results

  • Communication dynamics in Negotiation
  • The importance of delivering Effective Presentations
  • Exploring various Negotiating Strategies
  • Comparing different strategies
  • Building Rapport
  • Mastering the 3-phase Negotiating Process
 21 Hours

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