Course Outline
Day 1
INTRODUCTION
- Background
- Role definition
- Soft skills
- Perception, innumeracy, and human nature
- Money, metrics, and markets
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The purpose and intention behind communication
- To educate
- To inform
- To persuade
- Conclusions
2. KNOW YOUR AUDIENCE
- Identifying who you are speaking to
- World views, lenses, and schemas
- Managing jargon in mixed audiences
- Location and nationality
- Level of detail and abstraction
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- Screen-based text and precise writing
- The rule of three
- Using examples and analogies
4. STORYTELLING
- Ubiquity, cycles, and innate appeal
- Applying stories in the workplace
- Techniques for telling a story
- Non-verbal communication
- The lasting power of narratives
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Managing level of detail
- Using trusted sources
- Visualizing data and information
6. INTERPRETATION OF DATA
- Understanding confirmation bias
- Communication intention
- Communication status
7. FEEDBACK
- Feedback models
- Situation, behaviour, and impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, task, action, and result (STAR) feedback model
- SAID feedback model
- How to GET good feedback
- Active listening
- How to GIVE good feedback
- Providing constructive feedback
- Conclusions
Day 3
8. COLLABORATION
- The rationale for collaboration
- Defining collaboration
- Fostering a collaborative culture
- Conclusions
9. COLLABORATION TOOLS
- Common collaboration tools and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting collaboration tools
10. ANALYSING YOUR COLLABORATION SKILLS
- Johari model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Disclosure and intent
- Building your personal brand
- Step 1: Define your objectives
- Step 2: Align your goals
- Step 3: Identify your audience and purpose
- Step 4: Engage
- Brand characteristics
13. POSITIVE ATTITUDE
- The history of PMA
- ‘Can-do’ mindset and faith
- Developing and maintaining a PMA
- Distilled positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite knowledge and skills
While there are no strict prerequisites, having some professional experience in any field is beneficial.
Attendees
This course is ideally suited for professionals with a few years of experience, though its content is universal and applicable across most disciplines. It is particularly valuable for specialists who frequently need to explain complex, niche concepts to non-technical audiences.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
