Course Outline
Communication and Collaboration
- Communication – what communication style is and why it matters in effectively conveying goals, motivating, and interacting with the team and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern “Boss” – Models for Collaborating with the Team and Team Self-Organization
- When people are motivated to act, the entire team has a better chance of performing well
- The desire to make decisions independently
- Aligning on a common goal
- Ensuring people want to do one thing but are capable of doing another
- Supporting effective team self-organization as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and its impact on reactions,
- Proactive communication
- Barriers and noise,
- Feedback
- Tools and techniques for effective communication.
Roles and Communication Styles:
- Diagnosing and identifying preferred communication roles and styles
- Effective communication across different roles and communication styles,
- Colors in communication – a foundation for effective collaboration
Conflicts
- Issues and conflicts – characteristics and potential causes,
- The “Conflict Spiral”,
- Effective resolution of issues and conflicts
Communication with the Environment
- The communication process,
- Communication planning,
- Information management,
- External communication,
- Partnership and Collaboration in Organizations – The SRMM® Model
- Model Maturity Levels - Spontaneous (Ad hoc)
- Procedural (Procedural)
- Relational (Relational)
- Integrated Collaboration (Integrated)
- Predictability and Forecasting (Predictive)
- Who am I collaborating with?
- Identifying Partners
- Mapping Interactions with Partners
- Improvement Plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
This training is designed to be highly interactive, with participant involvement exceeding 80% of the total time. Each session follows a similar dynamic: an opening exercise aimed at cultivating new habits (building awareness), a mini-lecture on techniques (knowledge), and practice of new tactics and methods (skills). At the end of each session, participants receive supplementary materials related to the topics covered. Practical exercises are summarized through mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms experienced by participants during in-class activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
