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Duration 7 hours (1 days)
Course Outline
Understanding Sensitivity in the Workplace
- Defining the concepts of sensitivity and respect within professional contexts.
- Examining the influence of verbal language, tone, and body language.
- Developing awareness of cultural, personal, and social differences.
Recognizing and Addressing Unconscious Bias
- Exploring how biases develop and impact decision-making processes.
- Reviewing examples of microaggressions and unintentional offense.
- Implementing practical strategies to mitigate bias and encourage fairness.
Empathy and Emotional Intelligence
- Gaining insight into the perspectives and emotions of others.
- Practicing active listening and compassionate communication styles.
- Utilizing empathy to build trust and enhance collaboration.
Handling Sensitive Situations
- Responding constructively to conflicts or instances of offense.
- Maintaining professionalism when under pressure.
- Transforming challenging conversations into valuable learning opportunities.
Building an Inclusive Culture
- Fostering an atmosphere of respect, openness, and shared responsibility.
- Encouraging inclusive behaviors in everyday interactions.
- Highlighting the role of leadership in modeling sensitivity.
Practical Application and Reflection
- Engaging in case-based exercises focused on sensitive workplace scenarios.
- Participating in group reflections and sharing of insights.
- Developing a personal action plan to apply sensitivity principles.
Summary and Next Steps
- Recap of core concepts and practical methods.
- Committing to ongoing awareness and respectful conduct.
- Establishing guidelines for sustaining long-term inclusivity in the workplace.
Requirements
- Practical experience working within a team or in a customer-facing capacity.
- A willingness to engage in self-reflection and participate in group discussions.
- No prior formal training in diversity or inclusion is necessary.
Target Audience
- Employees and team leaders who aim to champion respect and inclusion within their organizations.
- Managers looking to enhance awareness and empathy among their team members.
- Organizations dedicated to reinforcing a corporate culture rooted in sensitivity and mutual understanding.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
