課程簡介
介紹
- 溝通如何成就或毀掉一家公司
- 組織團隊的演變
- 什麼是情商?
Communication
- 確定溝通中需要改進的領域
- 改善溝通的方法
- 保持客觀(不把事情 personal 拿走)
- 說出你真正想說的話
- 情緒的作用
- 同理心的重要性
團隊合作
- 高效團隊與低效團隊
- 確定共同目標
- 確定個人需求
- 設定目標和跟蹤結果
- 實現協同效應
管理團隊
- 領導者的重要性
- 承擔責任(承擔問題)
- 以身作則
- 讓會議簡短、甜蜜、引人入勝
- 衡量進度
- 培養未來的領導者
情商
- 什麼是情商?
- 測量情商
- 理解和利用情緒來更好地建立聯繫
- 確定團隊中的 personality 類型
- 培養情商——工具和技巧
總結和結論
最低要求
- 團隊合作經驗
觀眾
- 團隊領導和成員
- 經理
客戶評論 (7)
The trainer was making sure that everyone understood everything
Michael Seneke - Rolfes Leather PTY LTD
Course - Communication and Teamwork
emotional communication
vincent - Rolfes Leather PTY LTD
Course - Communication and Teamwork
Clear messages received and engaging
Andrew - Rolfes Leather PTY LTD
Course - Communication and Teamwork
All of it.
Denise - Rolfes Leather PTY LTD
Course - Communication and Teamwork
The interaction from the trainer with the attendees - he kept the mood light, which in turn encouraged participation. His knowledge on the subject is outstanding and this is one of the few training sessions where I honestly can say that I've learned a lot.
Tina Bezuidenhout - Rolfes Leather PTY LTD
Course - Communication and Teamwork
The way of presenting the material was very entertaining, it ensured that at least I was fully engaged.
Ron van Doremalen - GEA Refrigeration Netherlands N.V. IT
Course - Communication and Teamwork
Style of trainer although at time very fast and leaving littel rom for thinking. (not all can follow at his pace)