Soft Skills培訓

This instructor-led, live training in 台灣 (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills. By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

This instructor-led, live training in 台灣 (online or onsite) is aimed at trainers, consultants, leaders, and communicators in any field who wish to efficiently and effectively facilitate web conferences using different virtual platforms. By the end of this training, participants will be able to:

• Learn how to facilitate online meetings for remote participants effectively.
• Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
• Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
• Keep participants engaged by stimulating online conversations.
• Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.

這種以講師為主導的現場培訓（現場或遠程）是針對希望使用分析方法提高組織績效的人力資源專業人員和招聘專家。本課程涵蓋定性和定量，經驗和統計方法。 課程格式

• 互動講座和討論。
• 大量的練習和練習。

課程自定義選項

• 要申請本課程的定制培訓，請聯繫我們安排。

這種由講師指導的現場培訓（現場或遠程）針對希望使用分析方法提高組織績效的人力資源專業人員。本課程涵蓋定性和定量，經驗和統計方法。 課程格式

• 互動講座和討論。
• 大量的練習和練習。

課程自定義選項

• 要申請本課程的定制培訓，請聯繫我們安排。

聽眾員工需要做好充分準備，提供高質量的輔導課程

• 給自己員工的個別成員
• 對他們的團隊
• 對於那些與自己的團隊沒有直接聯繫但又會重視他們獨立和非評判性投入的人

課程形式結合：

• 促進討論
• 代表輔導課程 - 提供全面反饋

在課程結束時，代表們將能夠：

• 定義“指導”並詳細解釋使用指導來提高個人和團隊績效 - 特別是將其用於理解背後（和糾正）績效不佳的原因
• 提供有意義的輔導課程

Who should attend Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships. Course description Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.

If you want to:

• understand why some people do not respond to what you say to them,
• improve your relationship with your spouse, children, boss, co-worker, etc...
• expand the scope of their personal skills in communication with other people,
• learn how to quickly feel better, safer, quieter and just as you like,
• make other people interested in your own person and to make them to like you

this course is for you! Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.  

Goal The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:

• Building an effective communication style with others
• Practical analysis of the barriers of communication and active techniques to prevent their occurrence
• Building support assembly relationships
• Effective team work
• Awareness of mutual influence in relation team-unit and unit-team
• The ability to use a variety of techniques to manage conflict
• Change their attitudes and behavior modeling constructive (eg assertive posture)

Method of work The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.

Purpose of training: For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management. Benefits of training course: Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts. Skills acquired during the training:

• communicate effectively in conflict situations
• identify sources of conflict
• analysis of the needs of the parties to the conflict and the formulation of the problem
• using the methods and techniques to solve conflicts
• to the principles of assertiveness and managing emotions in conflict resolution
• application of the principles of assertive resist tampering
• appropriate behavior in conflict
• implement these stress management, emotional

Training method: lectures, simulations, case studies, role playing, giving feedback to participants

Purpose of the course: For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management. Benefits of completion of the course: Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills. Training method: short thematic lectures, individual exercises, simulations, case studies, role plays

該培訓旨在供管理人員，人力資源專家和所有負責對員工進行評估訪談的人員使用。感謝參與經理培訓： 了解員工評估的重要性， 他們將學習如何使用評分系統來建立動力和承諾， 他們將被視爲公平的評估者， 他們將學會與員工進行艱難的對話， 他們將了解他們在評估訪談中應該呈現的行爲標准， 他們將了解他們在溝通方面的長處和短處，並將獲得改進工具， 增加對待下屬和處境困難的信心。

培訓的目的和目的培訓針對每個需要與不同文化的代表進行專業工作的人。培訓內容涉及那些打算（或已經在做）與外國合作夥伴建立業務聯系，進行談判，銷售和推銷其産品的人，以及在波蘭當地與外國人合作的人。不論年齡或管理水平如何，各種行業的代表都可以參加培訓。根據需要，培訓可適用于特定領域的先進團隊，並指特定地區或國家（例如斯堪的納維亞國家，阿拉伯國家等）。然而，培訓是開放的，因爲需求可能會關閉並針對特定的公司/組人

客戶關懷戰略在建立客戶滿意度方面發揮重要作用，幫助您保留忠誠的客戶並提高重複業務水平。通過良好的客戶服務贏得客戶的信任，提升公司形象，增強您在市場上的競爭優勢。本課程著重于通過開發有價值和有效的客戶關懷戰略來建立終身客戶關系的策略和技巧。滿意的客戶可以通過對話和講故事成爲貴公司的自願大使，並很可能向其他人推薦您的服務。本次研討會還將幫助參與者在所有情況下進行有效，適當和清晰的溝通。 目標 開發專業客戶服務領域的能力提高與客戶的溝通效率獲得如何獲得客戶潛在需求和期望的知識與客戶建立穩固和可持續的關系擴大公司在市場上的正面形象識別，減少和克服異議和障礙在與客戶打交道時了解個性和溝通偏好建立爲溝通創造開放環境的能力開發清晰有效的溝通技巧確定有效溝通的障礙掌握肢體語言和非言語交際 方法 角色扮演自我評估測試小組練習個人工作練習課程講座話題 學習成果 完成本課程後，參與者將能夠： 采用有針對性的客戶關懷戰略確定關鍵的客戶問題建立公司的專業形象適應特定的客戶行爲風格通過卓越的客戶服務提高客戶忠誠度發展與客戶的溝通能力使用技巧來建立關系制定個人行動計劃以提高客戶服務技能展示慷慨和高品質的客戶關懷手勢使用技巧來處理困難的情況認識到提供優質客戶服務的障礙

課程目的： 對于管理層：將領導變革引入變革的團隊經理，經理和員工。培訓也是支持發展個人管理職能和人力資源管理的要素。 完成課程的好處： 提高團隊管理的效率， 與引入變革，管理職能有關的有效決策， 了解組織變革過程的本質， 獲取從變化過程的不同角度觀察變化的能力， 充分選擇針對團隊的風格，形勢和公司的發展。 訓練方法： 培訓設計爲互動式，參與者的參與率達到80％以上。 每一次會議都遵循類似的動態，基于Kolb循環中開發的方法：一種開啓新習慣（建立意識）的練習，一種關于技巧（知識）的小型講座，一種新策略和技巧（技巧）的練習。每次會議結束後，與會者將收到有關討論會議的輔助材料。 實踐材料通過迷你講座進行總結，給出理論基礎和解釋參與者在培訓室工作時的基本心理機制。

這個爲期兩天的課程是爲那些想要通過與客戶，供應商和同事談判取得更好成果的人設計的。它教授有效談判者使用的技巧和策略，並建立成功所需的信心。 代表們了解不同的談判風格以及如何在保護重要關系的同時最大限度地發揮其個人能力。課程通過講座，討論，輔導和練習相結合的方式提供高度參與性。

In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable. Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance. This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills. Objectives:

• To understand the fundamentals and nuances of conflicts in organizations
• To explore key concepts, factors, theories, types, and models in conflict resolution
• To discover the personality types, leadership styles supporting negotiation skills
• To learn the art of assertiveness and self-confidence
• To experiment, experience and practice conflict resolutions 

本課程面向即將開始或剛剛開始從事行業職業生涯的人員。旨在培養對企業工作場所的理解和欣賞能力，以及畢業生在職業生涯開始時所面臨的期望和行爲。 課程結束後，指導教師將被分配6個月，最多可召開6次會議（通過電話，Skype等），共121次。這些會議的目的將在每次會議之前在導師和被導師之間界定，並將側重于當時對導師最重要的問題。

Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building); short lectures about the techniques (knowledge) and new techniques to practice (skills and experience). After each session is completed, the participants will receive all the info related to the session. There are short lectures concluding practical issues and explaining the basic psychological mechanisms realted with participants' work experience.

概述： Design Thinking （DT）過程分為五個階段（同情，定義問題，構思，原型，測試）。 在日益複雜的世界中，我們處理可能需要特殊方法的問題。 Design Thinking有助於解決複雜問題。掌握設計思維有助於有效地處理複雜問題，更好地溝通，有效說服，改善業務成果並增強組織和個人行為和績效。

• DT如何工作：從人和問題中學習，找到模式，設計模型（模型漂移），測試模型，評估模型和重新設計。
• DT，創新與創業的關係。
• DT方法和工具：角色，利益相關者地圖，客戶旅程地圖，服務藍圖，商業模式創新。
• DT的應用：設計思維，顛覆性創新，迭代方法，敏捷評估技術，批判性思維，解決問題，團隊合作，領導準備，溝通技巧，技術嫻熟，前瞻性思維，跨文化和道德能力，情商，自我意識，談判技能，解決衝突。

目標：

• 了解DT的基本原理和細微差別
• 探索DT中的關鍵概念，因素，理論，類型和模型
• 試驗，體驗和實踐DT

交貨： 這是一個為期1天（4小時）的培訓課程，包括：

• 講座（40％ - 理論，概念，模型和互動的介紹），
• 小組練習（30％ - 小組動態，遊戲，小組討論和模擬衝突解決練習），
• 個人活動（15％ - 寫作，設計和同行討論）
• 和其他人（15％ - 視頻，閱讀）。

注意：由於本課程的性質，最小團體規模為3

    OBJECTIVES When doing business in a foreign country or with a foreigner, executives and managers need to have some knowledge of the rules and behaviors that are considered acceptable in social and professional relationships. The culture and traditions of each country make people behave differently and if international managers do not know how to adapt to business culture differences, they can offend the other party and jeopardize the success of the negotiations. Some aspects related to international business protocol are: WHO SHOULD ATTEND? This course aims to provide those who want to enter into International business market.

• Export Manager
• International Trade Executives
• Professional Conversion
• Administrative Executive
• Fresh Graduates
• Corporate Representatives
• New Hirer
• Business Owner

 

介紹 中國：發展中國家和世界第二大經濟體。中國通過一系列政府改革支持的快速市場轉型和經濟擴張現在是一個有吸引力的經商目的地，並尋求就業機會。 。 中國的商業文化和禮儀可能與西方商業慣例略有不同。當您開始尋找工作機會或拓展您在中國的業務時，至少要對中國的商業文化和禮儀有一個基本的了解是很重要的。了解和實踐共同習俗也將幫助您放鬆，避免尷尬，並專注於建立成功。 談到中國商務禮儀，只有一個總體規則： 在中國的時候，像中國人那樣做！ 主要的學習和發展目標是在中國Business文化和社交禮儀中精益求精並獲得新的技能知識 ，幫助企業代表，專業人士在中國做好工作。

介紹

1. 在社交場合，你有沒有對自己不確定？
2. 您是否關注如何解決人們或如何提議敬酒？
3. 在哪裡座位貴賓甚至使用哪個前叉？
4. 儘管有適當的禮儀和禮節可能會被忽視，但它的缺席將得到適當的注意

在本課程中，您將學習

• 如何優雅輕鬆地處理社交場合。
• 您還將體驗和學習餐飲禮儀藝術，
• 在一個真正的餐廳環境。

您將學習如何在休閒和正式聚會中處理所有類型的陶器和餐具，並體驗特殊食品而不會感到尷尬。 無論您是負責社交活動還是參加社交活動，您都可以成為一位親切的主人和感恩的客人！

本課程旨在説明管理人員和行政人員瞭解新聞發佈會的重要和組織.   出席者將瞭解新聞發佈會的重要內容、瞭解媒體、建立與媒體的關係, 撰寫電子報, 準備新聞資料袋, 組織新聞發佈會, 處理媒體採訪。互動研討會還將就如何建立和加強一個組織對媒體的反應以及如何與媒體代表和組織保持良好關係提供有用的提示 目標               發展組織領域的能力       • 。 •                                         •                           •                       •     擴大了公司在市場上的積極形象               識別、減少和克服反對和障礙       •                   發展清晰有效地溝通的技能   培訓福利,                     •   有興趣更好地實現組織   的人                               管理人員                           •   需要更好地瞭解電子報、新聞資料袋和新聞   等公關工具的人                                                 取得積極成果的人

This instructor-led, live training in 台灣 (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life. By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Deal with stress-causing. disempowering beliefs around work, life, and relationships.

By the end of this training, participants will be able to:

• Develop a stronger idea on the different approaches towards contemporary delivery of learning.
• Able to link the current delivery to new and fresh approaches in learning delivery.
• Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
• Lead the organization in the application of digital transformation towards learning

  Format of the Course

• Instructor Led Training through Online Delivery
• Interactive Planning with Outputs
• Digital Icebreakers
• Course Works

 

This instructor-led, live training in 台灣 (online or onsite) is aimed at HR managers, business teams, and individuals of an organization who wish to work through their diversity and attain efficacy on a personal and professional level. By the end of this training, participants will be able to:

• Understand the basic psychological concepts behind the MBTI Instrument.
• Perceive their own personality type and its impact on the workplace.
• Manage personality weaknesses and foreground strengths.
• Identify other MBTI personality types in the workplace and collaborate accordingly.
• Manage differences between teammates and build better connections.

This instructor-led, live training (online or onsite) is aimed at newly-hired employees and organizational teams who wish to connect with the company's identity, establish a wholesome work environment, and strengthen their collaborative spirit. By the end of this training, participants will be able to:

• Understand company values and recognize them as cornerstones of organizational culture.
• Build a positive atmosphere among co-workers, employers, and clients.
• Apply the core values they learned for the accomplishment of project goals.
• Appreciate the role of company goals for overall character development.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in 台灣 (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ. By the end of this training, participants will be able to:

• Measure individual EQ to understand how to interact better with their colleagues.
• Understand other people's emotions and behavioral styles to improve relationships with teammates.
• Use emotional intelligence to form a positive and productive work environment.
• Use emotional intelligence to handle change and conflict at work.

This instructor-led, live training in 台灣 (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams. By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.