Soft Skills培訓

Soft Skills培訓

通過討論和練習,了解如何理解商業環境中人際關係的動態以及如何應用軟技能技巧,習慣等本地,有教師指導的現場軟技能(也稱為人際技能,人際交往技能,社交技能和可轉移技能)以及改善人際關係以及業務成果的思維方式,同時在工作和生活中創造更加豐富的體驗。軟技能培訓可作為“現場實時培訓”或“遠程實時培訓”。現場實地培訓可在當地客戶所在地進行台灣或者在NobleProg公司的培訓中心台灣 。遠程實時培訓通過交互式遠程桌面進行。 NobleProg您當地的培訓提供商。

Machine Translated

客戶評論

★★★★★
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Soft Skills課程大綱

課程名稱
課程時長
概觀
課程名稱
課程時長
概觀
7小時
概觀
聽眾

員工需要做好充分準備,提供高質量的輔導課程

- 給自己員工的個別成員
- 對他們的團隊
- 對於那些與自己的團隊沒有直接聯繫但又會重視他們獨立和非評判性投入的人

課程形式

結合:

- 促進討論
- 代表輔導課程 - 提供全面反饋

在課程結束時,代表們將能夠:

- 定義“指導”並詳細解釋使用指導來提高個人和團隊績效 - 特別是將其用於理解背後(和糾正)績效不佳的原因
- 提供有意義的輔導課程
21小時
概觀
客戶關懷戰略在建立客戶滿意度方面發揮重要作用,幫助您保留忠誠的客戶並提高重複業務水平。通過良好的客戶服務贏得客戶的信任,提升公司形象,增強您在市場上的競爭優勢。本課程著重于通過開發有價值和有效的客戶關懷戰略來建立終身客戶關系的策略和技巧。滿意的客戶可以通過對話和講故事成爲貴公司的自願大使,並很可能向其他人推薦您的服務。本次研討會還將幫助參與者在所有情況下進行有效,適當和清晰的溝通。 目標 開發專業客戶服務領域的能力提高與客戶的溝通效率獲得如何獲得客戶潛在需求和期望的知識與客戶建立穩固和可持續的關系擴大公司在市場上的正面形象識別,減少和克服異議和障礙在與客戶打交道時了解個性和溝通偏好建立爲溝通創造開放環境的能力開發清晰有效的溝通技巧確定有效溝通的障礙掌握肢體語言和非言語交際 方法 角色扮演自我評估測試小組練習個人工作練習課程講座話題 學習成果 完成本課程後,參與者將能夠: 采用有針對性的客戶關懷戰略確定關鍵的客戶問題建立公司的專業形象適應特定的客戶行爲風格通過卓越的客戶服務提高客戶忠誠度發展與客戶的溝通能力使用技巧來建立關系制定個人行動計劃以提高客戶服務技能展示慷慨和高品質的客戶關懷手勢使用技巧來處理困難的情況認識到提供優質客戶服務的障礙
14小時
概觀
這個爲期兩天的課程是爲那些想要通過與客戶,供應商和同事談判取得更好成果的人設計的。它教授有效談判者使用的技巧和策略,並建立成功所需的信心。 代表們了解不同的談判風格以及如何在保護重要關系的同時最大限度地發揮其個人能力。課程通過講座,討論,輔導和練習相結合的方式提供高度參與性。
14小時
概觀
在日益全球化的世界中,我們在更多文化的環​​境中工作,個人和群體之間可能發生沖突。沖突解決背後的基本信念是沖突是不可避免的,但它們是可控的。 自信,自信,談判能力,人際關系和其他技能是支持沖突解決的關鍵。在我們的日常生活中,我們遇到很多有意無意地(與家人,朋友,客戶,商業夥伴)處理沖突的場合。掌握沖突解決有助于有效地解決沖突,並幫助我們更好地溝通,有效地說服,改善業務成果以及增強組織和個人行爲和績效。 本課程提供各種理論和概念,並結合小組練習和個人活動,讓代表們分享想法和發展他們的技能。 目標: 了解組織中沖突的基本原理和細微差別探討解決沖突的關鍵概念,因素,理論,類型和模型發現個性類型,支持談判技巧的領導風格學習自信和自信的藝術試驗,體驗和實踐沖突解決方案
7小時
概觀
本課程面向即將開始或剛剛開始從事行業職業生涯的人員。旨在培養對企業工作場所的理解和欣賞能力,以及畢業生在職業生涯開始時所面臨的期望和行爲。 課程結束後,指導教師將被分配6個月,最多可召開6次會議(通過電話,Skype等),共121次。這些會議的目的將在每次會議之前在導師和被導師之間界定,並將側重于當時對導師最重要的問題。
4小時
概觀
Overview:

There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test).

In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.

- How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer.
- Relationship between DT, innovation and entrepreneurship.
- DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
- Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.

Objectives:

- To understand the fundamentals and nuances of DT
- To explore key concepts, factors, theories, types, and models in DT
- To experiment, experience and practice DT

Delivery:

This is a 1 day (4 hours) training course and consists of:

- lectures (40% - presentation of theories, concepts, models, and interactions),
- group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
- individual activities (15% - writing, designing and peer discussion)
- and others (15% - videos, reading).

Note: due to the nature of this course there is a minimum group size of 3
14小時
概觀


OBJECTIVES

When doing business in a foreign country or with a foreigner, executives and managers need to have some knowledge of the rules and behaviors that are considered acceptable in social and professional

relationships. The culture and traditions of each country make people behave differently and if international managers do not know how to adapt to business culture differences, they can offend the

other party and jeopardize the success of the negotiations. Some aspects related to international business protocol are:

WHO SHOULD ATTEND?

This course aims to provide those who want to enter into International business market.

- Export Manager
- International Trade Executives
- Professional Conversion
- Administrative Executive
- Fresh Graduates
- Corporate Representatives
- New Hirer
- Business Owner
14小時
概觀
INTRODUCTION

China: a developing country and the world’s second largest economy. China’s rapid market transformation and economic expansion supported by a series of government reforms is now an attractive destination to do business and seek jobs opporrtunites. .

Chinese business culture and etiquette can be a little different than Western business practices. As you start to seek jobs opportunities or expand your business in China, it is important to have at least a basic understanding of Chinese business culture and etiquette. Knowing and practicing common customs will also help you relax, avoid embarrassment, and focus on building success.

When it comes to Chinese business etiquette, there is just one overarching rule:

When in China, do as the Chinese do!

The main learning and development objectives is to lean and gain new skills knowledge in Chinese Business Culture and Social etiquette that helps Corporate Representatives, Professionals to do a job well in China.
21小時
概觀
INTRODUCTION

- Have you ever felt unsure of yourself in social situations?
- Are you concerned about how to address people or how to propose a toast?
- Where to seat your VIP or even which fork to use?
- Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted

In this course you will learn

- How to handle social situations with grace and ease.
- You will also experience and learn the art of dining etiquette,
- In a real restaurant setting.

You will learn how to handle all types of crockery and cutlery at casual and formal gatherings and experience special foods without embarrassment.

Whether you are in charge of a social occasion or attending one, you can be a gracious host and appreciative guest!
14小時
概觀
This course is designed to help Managers and Executives understand the Important and organizational of Press Conference. Participants will be introduced to the important of Press Conference, tools such as understanding the media, building a relationship with the media, writing press releases, preparing press kits, organizing a press conference, and dealing with media interviews. The interactive workshop will also provide useful tips on how to establish and enhance an organization’s responsiveness to the media and how to maintain good relations with media representatives and organizations.

Objectives.

• Developing competencies in the area of organizational of Press Conference

• Increasing the efficiency of Managing Press Conference and Media Enquiries

• Attaining the knowledge of how to get to the underlying needs and expectations of journalist

• Building strong and sustainable relationships with members of the press or media

• Expanding the positive image of the company in the market

• Identifying, reducing, and overcoming objections and barriers

• Developing skills to communicate clearly and effectively

Training Benefits.

• Those who are interested in harnessing the power of public relations to better achieve organizational

goals

• Managers/Executives who need to establish and maintain effective media relations

• Those who need to gain a better understanding of PR tools like press releases, press kits and press

conferences

• Those who wish to learn how to handle media interviews to achieve positive results
14小時
概觀
This instructor-led, live training (online or onsite) is aimed at HR professionals who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14小時
概觀
This instructor-led, live training (online or onsite) is aimed at HR professionals and recruitment specialists who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
7小時
概觀
Stress is so prevalent in our culture it has almost become a badge of honour. Back to back meetings, competing priorities, working late into the evening are just a few things considered normal. How often are you experiencing signs of distress: inability to eat without pain, stomach upsets or cramps, headaches, imposter syndrome and other low self-worth beliefs. It's time to take a stress detox.
7小時
概觀
By the end of this training, participants will be able to:

- Develop a stronger idea on the different approaches towards contemporary delivery of learning.
- Able to link the current delivery to new and fresh approaches in learning delivery.
- Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
- Lead the organization in the application of digital transformation towards learning

Format of the Course

- Instructor Led Training through Online Delivery
- Interactive Planning with Outputs
- Digital Icebreakers
- Course Works
14小時
概觀
This instructor-led, live training in 台灣 (online or onsite) is aimed at HR managers, business teams, and individuals of an organization who wish to work through their diversity and attain efficacy on a personal and professional level.

By the end of this training, participants will be able to:

- Understand the basic psychological concepts behind the MBTI Instrument.
- Perceive their own personality type and its impact on the workplace.
- Manage personality weaknesses and foreground strengths.
- Identify other MBTI personality types in the workplace and collaborate accordingly.
- Manage differences between teammates and build better connections.
4小時
概觀
This instructor-led, live training (online or onsite) is aimed at newly-hired employees and organizational teams who wish to connect with the company's identity, establish a wholesome work environment, and strengthen their collaborative spirit.

By the end of this training, participants will be able to:

- Understand company values and recognize them as cornerstones of organizational culture.
- Build a positive atmosphere among co-workers, employers, and clients.
- Apply the core values they learned for the accomplishment of project goals.
- Appreciate the role of company goals for overall character development.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
7小時
概觀
This instructor-led, live training in 台灣 (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.

By the end of this training, participants will be able to:

- Measure individual EQ to understand how to interact better with their colleagues.
- Understand other people's emotions and behavioral styles to improve relationships with teammates.
- Use emotional intelligence to form a positive and productive work environment.
- Use emotional intelligence to handle change and conflict at work.
7小時
概觀
This instructor-led, live training in 台灣 (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

- Explore remote leadership, structures, and components to successfully adapt a remote work setup.
- Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
- Use existing tools and technologies to improve virtual communication and collaboration.
- Implement goal setting and project management methods to measure the performance of a remote team.
14小時
概觀
Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
14小時
概觀
聽眾

需要充分了解溝通和影響問題的員工:

- 他們的同事
- 他們的老闆
- 他們的內部和外部客戶和利益相關者

課程形式

該課程將是一個高度互動的組合:

- 促進討論
- 幻燈片演示文稿
- 練習和案例研究

在課程結束時,代表們將能夠:

- 欣賞在影響他人行為之前管理自己行為的必要性
- 了解可用的各種通信媒體的優點和缺點
- 管理其內部和外部客戶和利益相關者
- 解釋如何處理他們在辦公室可能遇到的困難情況
21小時
概觀
聽眾

- 需要充分了解影響和避免衝突的問題的員工:

- 他們的同事
- 他們的老闆
- 他們的內部和外部客戶和利益相關者

課程目標

在課程結束時,代表們將能夠:

- 欣賞在影響他人行為之前管理自己行為的必要性
- 了解可用的各種通信媒體的優點和缺點
- 管理其內部和外部客戶和利益相關者

格式

該課程將是一個高度互動的組合:

- 促進討論
- 幻燈片演示文稿
- 練習和
- 實例探究
21小時
概觀
聽眾

需要充分了解人員和團隊Management問題的員工:

- 他們自己
- 他們的同事(同行)
- 他們的老闆
- 他們的團隊成員
- 他們的內部和外部客戶和利益相關者

課程形式

該課程將是一個高度互動的組合:

- 促進討論
- 幻燈片演示文稿
- 練習和
- 實例探究

在課程結束時,代表們將能夠:

- 欣賞在影響他人行為之前管理自己行為的必要性
- 了解可用的各種通信媒體的優點和缺點
- 欣賞如何管理,激勵和發展他們的團隊成員
- 管理其內部和外部客戶和利益相關者
- 解釋如何處理他們在辦公室可能遇到的困難情況
35小時
概觀
長期以來,人們一直認為Communication技巧對於職業成功至關重要,而且由於缺乏溝通技巧,許多職業生涯停滯不前,停滯不前或停滯不前。與城市神話相反,我們中很少有人天生具備這種技能,而大多數人都是從錯誤中練習或學習。本課程旨在幫助代表們提高他們的溝通技巧,從而提高他們與他人合作的能力。

調解技巧巧妙而有意義地不同。 Excel借出的通信是先決條件,但更重要的是能夠傾聽並記錄所說的內容。調解員的作用是幫助各方找到解決問題的方法,並達成雙方都樂於接受的結果。調解員避免偏袒,做出判斷或給予指導。他們只負責發展有效的溝通並在各方之間達成共識。本課程還涵蓋了除了溝通之外需要成為有效調解員的更廣泛的技能。
14小時
概觀
商務英語是指在國際商務環境中有效溝通所需的英語口語、閱讀、寫作等技巧。它包括在會議中理解和說出英語的能力,以及閱讀和書寫語法正確、結構清晰的電子郵件的能力。

這一由講師進行實時指導的現場培訓針對的是在國際商務環境中工作,希望快速提高其英語聽、說、寫能力繼而成爲更有效的領導者和團隊成員的人士。

在本次培訓結束後,學員將能夠:

- 學習可快速擴展其職場英語詞彙的工具和策略。
- 只關注提高工作效率所需要的英語語言相關部分。
- 自信地通過電話、電子郵件以及在會議上與上級權威人士進行溝通。
- 運用足以影響和說服客戶、經理及同行的技巧。
- 在培訓後采用系統的方法繼續提高其商務英語技能。

課程形式

- 互動講座和討論。
- 大量練習和實操。

課程自定義選項

- 如需本課程的定制培訓,請聯系我們以作安排。
7小時
概觀
This instructor-led, live training in 台灣 (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

- Identify and address common problems in how they communicate and respond to others at work.
- Improve the efficiency with which work is carried out as a team.
- Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
- Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.
7小時
概觀
聽眾

經理,團隊領導和工作人員認為:

- 他們參加了太多的會議
- 他們的時間被其他人“偷走”了
- 由於缺乏計劃,遠見或優先次序,他們無法完成當天的工作

課程形式

該課程將是一個高度互動的組合:

- 促進討論
- 幻燈片演示文稿
- 練習和案例研究

在課程結束時,代表們將能夠:

- 感謝有效管理會議的必要性 - 尊重他們邀請參加會議的人的時間壓力
- 遵循呼叫,管理和準備會議輸出的標準流程
- 更廣泛地欣賞一些更有效地管理自己和時間的方法:更聰明地工作而不是更努力......
21小時
概觀
聽眾

需要做好充分準備以進行演示的員工:

- 對他們的團隊
- 給客戶
- 致公司內部的其他受眾
- 致公司外部的其他受眾

課程形式

結合:

- 促進討論
- 代表演講 - 提供全面的反饋

在課程結束時,代表們將能夠:

- 準備並構建有效的演示文稿
- 為演示文稿做好準備
- 充滿信心地提供該演示文稿
- 使用演示者可能選擇用於創建刺激演示的各種視覺輔助工具
- 處理他們在演示中遇到的不同類型的人
14小時
概觀
This course aims to improve public speaking skills of the trainees by practical exercises supported by relevant theory.

It's designed for everyone, mostly conference speakers and team-meeting presenters.
7小時
概觀
本課程旨在通過相關理論支持的實踐練習提高學員的PowerPoint技能。它專為每個人設計,主要是演示設計師,還有會議發言人和團隊會議主持人。
7小時
概觀
該課程致力於銷售團隊。它側重於利用有助於銷售過程的PowerPoint功能,即。如何有效地展示數據,如何不過度混亂幻燈片,以及在銷售套牌中關注什麼。

近期Soft Skills培訓課程

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is growing fast!

We are looking to expand our presence in Taiwan!

As a Business Development Manager you will:

  • expand business in Taiwan
  • recruit local talent (sales, agents, trainers, consultants)
  • recruit local trainers and consultants

We offer:

  • Artificial Intelligence and Big Data systems to support your local operation
  • high-tech automation
  • continuously upgraded course catalogue and content
  • good fun in international team

If you are interested in running a high-tech, high-quality training and consulting business.

Apply now!

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