CRM培訓

CRM培訓

本地,講師指導的實時CRM(客戶關係管理)培訓課程通過交互式討論和實踐練習展示客戶關係管理的基礎和應用。 CRM培訓可作為“現場實時培訓”或“遠程實時培訓”。現場培訓可以在當地的客戶場所進行台灣或者在NobleProg的企業培訓中心台灣 。遠程實時培訓通過交互式遠程桌面進行。 NobleProg - 您當地的培訓機構

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Customer Relationship Management子類別

CRM課程大綱

課程名稱
課程時長
概觀
課程名稱
課程時長
概觀
21小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at SAP users who wish to leverage the key solution of SAP F&R to drive an efficient inventory strategy. By the end of this training, participants will be able to:
  • Learn and understand the functionality of SAP F&R.
  • Perform general customizing settings and application reports for the F&R process.
21小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at developers and development consultants who wish to learn and leverage the features and potentials of CDS when establishing database views. By the end of this training, participants will be able to:
  • Analyze and establish views in ABAP CDS.
  • Understand the difference between CDS views and ordinary database views.
  • Learn and leverage the SQL features in CDS views.
  • Utilize CDS-specific concepts and understand the common use cases for CDS views.
14小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at SAP users who wish to prepare for the C_FIORDEV certification exam. By the end of this training, participants will be able to:
  • Understand the usage of SAP Fiori Application Developer.
  • Take the C_FIORDEV exam with confidence.
21小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at application consultants, developers, and business professionals who wish to learn how to use SAP Integration Suite to build integration within heterogeneous landscapes. By the end of this training, participants will be able to:
  • Learn and understand what is the SAP Integration Suite and how to work with it.
  • Use methodologies of SAP Integration Solution Advisory.
  • Connect SAP and non-SAP systems securely.
21小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at application consultants who wish to acquire advanced level knowledge in the implementation of business processes through a case study-based workshop. By the end of this training, participants will be able to:
  • Analyze and translate business concepts to business processes in the SAP S/4HANA system.
  • Maintain the Enterprise Structure (FI).
  • Implement various business processes.
28小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at application consultants and business process owners who wish to learn how to use SAP S/4HANA in managing financial closing activities. By the end of this training, participants will be able to:
  • Prepare financial statements with SAP S/4HANA.
  • Perform month and year-end closing of financial accounting.
  • Use SAP Financial Closing Cockpit to monitor closing operations.
21小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at application consultants and project managers who wish to learn how to use SAP GTS to support and define import and export trade processes in SAP ERP. By the end of this training, participants will be able to:
  • Understand the structure and benefits of SAP Global Trade Services (GTS).
  • Use compliance management, customs management, and risk management for import and export processes.
  • Use electronic compliance reporting for Intrastat reporting.
35小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at application consultants and business process owners who wish to learn how to configure business processes for SAP S/4 HANA financials module. By the end of this training, participants will be able to:
  • Understand the basic customizing settings in the main components of Financial Accounting with SAP S/4HANA.
  • Configure the master data settings (G/L accounts, customer and vendor accounts) of FA with SAP S/4HANA.
  • Configure document control, posting control, and financial document clearing settings of FA with SAP S/4HANA.
7小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at production managers and consultants who wish to use the cross-application customizing functions in SAP S/4 HANA Sales. By the end of this training, participants will be able to:
  • Understand the complex relationships in mapping organizational structures.
  • Configure special functions and output control in SAP S/4HANA Sales.
  • Learn and understand the cross-functional configuration in mapping business requirements in SAP S/4HANA Sales.
21小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at system administrators, data consultants, and developers who wish to use SAP Information Lifecycle Management (ILM) and data archiving components to manage the full data lifecycle in a structured and automated way. By the end of this training, participants will be able to:
  • Understand archiving objects and programs.
  • Create ILM-objects and customer-specific archiving objects.
  • Understand data destruction objects and programs.
  • Create customer-specific data destruction objects.
21小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at system administrators, data consultants, and developers who wish to understand the data archiving concept and implement and data archiving project. By the end of this training, participants will be able to:
  • Have a better understanding of the SAP archiving concept and functionality.
  • Plan and implement a data archiving project.
14小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at production planners and anyone who wishes to use SAP S/4 HANA for production and procurement planning. By the end of this training, participants will be able to:
  • Understand the supply chain production planning in SAP S/4 HANA.
  • Utilize SAP S/4 HANA production planning functionalities.
35小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at application consultants, business process owners, and project managers who wish to utilize the advanced configuration of SAP IBP for supply chain management. By the end of this training, participants will be able to:
  • Understand the SAP IBP architecture and applications.
  • Utilize configuration and complex operations on planning areas, key figures, and attributes.
  • Use the advanced configuration functions and features of SAP IBP.
7小時
Course Aims This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience. Course Objectives: At the end of this course you will be able to:
  • Enhance existing customer service skills and develop new techniques to improve your customers’ experience
  • Understand your own impact on customers and identify ways to improve it
  • Understand the characteristics of ‘The Likeable Organisation’ and apply them
  • Utilise a ‘toolkit’ that will enable you to build customer relationships
  • Measure the importance of CRM for business success
  • Identify how effective CRM will improve business performance
Learning Outcomes At the end of this course you will:
  • Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
  • Assess your own impact on customers and will have identified ways to improve it
  • Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
  • Be able to identify how effective CRM will improve business performance
14小時
Salesforce CPQ(以前稱為Steelbrick CPQ)是一個高度可配置的“報價到現金”應用程序,構建於Salesforce平台之上,用於為客戶高效生成和交付報價,合同和發票。 在這個以講師為主導的實時培訓中,參與者將學習構成Salesforce CPQ安裝的設置,配置和維護時構成,配置和維護的Salesforce CPQ的體系結構,設計和操作功能。 聽眾
  • 初級管理員
  • 顧問
  • 銷售OPS
  • IT經理
  • 超級用戶
課程形式
  • 部分講座,部分討論,練習和繁重的實踐練習
21小時
Odoo是一個allinone企業管理軟件,可爲各種業務應用程序(包括CRM,電子商務,賬單,會計,制造,倉庫和項目管理以及庫存)形成全套解決方案。 在這個有指導性的現場培訓中,參與者將學習如何使用Odoo並開始在Odoo爲其組織開發。 在培訓結束後,參與者將能夠: 安裝並配置Odoo 了解Odoo的基本原理創建自己的Odoo模塊將第三方工具集成到Odoo 最大限度地利用Odoo的功能 聽衆 開發商 IT專業人員 課程的格式 部分講座,部分討論,練習和沈重的練習 注意 要請求本課程的定制培訓,請聯系我們安排。
28小時
In this instructor-led, live training in 台灣, participants will learn the fundamentals of SAP ASE (SAP Adaptive Server Enterprise) Database Administration as they step through the creation and deployment of a sample SAP ASE Database System. By the end of this training, participants will be able to:
  • Install and configure SAP ASE for data storage as well as transactional operations.
  • Understand and use SAP ASE components, tools, and utilities.
  • Integrate SAP ASE with non-SAP ASE applications.
28小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at end users who wish to use SAP to improve their business processes in the areas of accounting, sales, production, human resources and finance. By the end of this training, participants will be able to:
  • Understand the concepts behind Enterprise Resource Planning.
  • Understand and apply SAP's most important modules.
  • Unify and streamline business processes within a single integrated environment.
  • Generate and export useful reports.
14小時
本講師指導的現場培訓 (現場或遠端) 針對的是以前沒有 SAP 經驗的最終使用者, 重點瞭解和   SAP & #39; 銷售訂單處理和供應鏈管理模組   操作。 到本次培訓結束時, 學員將能夠:
  • 瞭解 SAP 兩個最受歡迎的模組背後的概念 & #39;: 銷售訂單處理和供應鏈管理。
  • 使用 SAP 統一和簡化銷售訂單流程
  • 瞭解 SAP & #39; 的供應鏈管理模組, 並將其應用於組織內的物流運營.
  • 生成和匯出可用於獲取有關公司 & #39; 運營的有價值的見解的報告
課程 格式
  • 互動講座和討論.
  • 大量的練習和練習
  • 在現場實驗室環境中的實際實現。
課程自訂選項
  • 要要求本課程的定制培訓, 請聯繫我們安排
28小時
SAP FICO (Financial Accounting and Controlling) is SAP's central module for storing financial transactions data. This instructor-led, live training (online or onsite) is aimed at SAP power users who wish to learn the consulting skills to implement and configure SAP FICO within an organization. By the end of this training, participants will be able to:
  • Install SAP FICO and related sub-modules.
  • Gather business requirements and define an organization's structure.
  • Configure SAP FI and CO modules to manage the financial transactions within an organization.
  • Improve an organization's processes and uncover opportunities for optimizing workflow and reducing costs.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • This course is NOT aimed at the SAP FI Certification exam. It is practical in nature and is designed to get users up and running quickly with SAP to begin applying to organizational problems.
  • To request a customized training for this course, please contact us to arrange.
28小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at persons who wish to implement and configure SAP HCM Core Modules based on their organization's business requirements as well as on SAP Best Practices. By the end of this training, participants will be able to:
  • Install SAP HCM and related modules.
  • Gather business requirements and define appropriate HCM structures.
  • Configure SAP HCM modules.
14小時
UIPath是一個用於自動化業務流程的軟件平台,通常由人工手動和重複地完成。 SAP有許多流程,任務和接口,非常適合UIPath提供的軟件機器人自動化。 這種以講師為主導的現場培訓(現場或遠程)面向希望創建,部署和管理軟件機器人的SAP高級用戶和顧問,以自動化SAP重複人工任務。 在培訓結束時,參與者將能夠:
  • 在服務器和客戶端上安裝和配置UIPath。
  • 通過軟件機器人識別適合自動化的任務。
  • 了解UIPath與其他自動化工具的區別。
  • 測試和部署UIPath軟件機器人,以自動化SAP繁瑣且耗時的任務。
課程格式
  • 互動講座和討論。
  • 大量的練習和練習。
  • 在實時實驗室環境中親自實施。
課程自定義選項
  • 要申請本課程的定制培訓,請聯繫我們安排。
21小時
SAP HANA是基於硬件和軟件的內存數據庫和平台。 這種由講師指導的現場培訓(現場或遠程)針對希望使用SAP HANA從不同數據源捕獲數據以進行快速處理和分析的數據分析人員。 在培訓結束時,參與者將能夠:
  • 了解SAP Hana內存數據庫以加速數據訪問
  • SAP Hana數據庫中的模型數據。
  • 對大量不斷變化的數據進行實時分析。
課程格式
  • 互動講座和討論。
  • 大量的練習和練習。
  • 在實時實驗室環境中親自實施。
課程自定義選項
  • 要申請本課程的定制培訓,請聯繫我們安排。
21小時
SAP S/4 HANA (S/4Hana) is SAP's next generation business suite and is built on SAP's in-memory HANA database platform. This instructor-led, live training (online or onsite) is aimed at functional consultants who wish to set up, migrate and manage the SAP S/4 HANA Business Suite. By the end of this training, participants will be able to:
  • Install and configure SAP S/4 Hana on premise or in the cloud.
  • Understand SAP S/4 Hana architecture and capabilities
  • Migrate from existing versions of SAP Business Suite to to SAP S/4 Hana
  • Understand how security is implemented in SAP S/4 Hana
  • Improve mobility of SAP applications using SAP Fiori
  • Test, debug and deploy SAP S/4 Hana to production
  • Explore how SAP S/4 can be integrated with SAP S/4 Cloud to provide a comprehensive enterprise solution.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
21小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at developers who wish to use the ABAP programming language to create SAP applications. By the end of this training, participants will be able to:
  • Set up a development environment to start writing SAP applications.
  • Read, understand, write, modify, execute and debug ABAP code.
  • Deploy applications for SAP enterprise systems.
7小時
SAP MM (Material Management) is a module in SAP. SAP MM consists of four components master data, purchasing, inventory, and material resource planning, all of which are essential to business processes. This instructor-led, live training (online or onsite) is aimed at functional consultants who wish to manage procurement operations in a company with SAP MM. By the end of this training, participants will be able to:
  • Preform end-to-end transactional activities in the SAP system.
  • Create and maintain MM master data in the SAP system.
  • Understand the organizational structure in the SAP system.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
14小時
SAP SD(銷售和分銷)是SAP ERP中的模塊,用於銷售,運輸和開票產品所需的業務流程。 這種由講師指導的實時培訓(現場或遠程)針對希望使用SAP SD創建產品管理業務流程的職能顧問。 在培訓結束時,參與者將能夠:
  • 在SAP系統中定義組織結構。
  • 了解並實現SAP SD中的主數據。
  • 在SAP系統中創建銷售查詢,報價,銷售訂單和發票。
課程形式
  • 互動式講座和討論。
  • 很多練習和練習。
  • 在現場實驗室環境中動手實施。
課程自定義選項
  • 要請求此課程的定制培訓,請與我們聯繫以安排。
14小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at software developers who wish to use SAP Hybris to define build, and deploy online e-commerce applications. By the end of this training, participants will be able to:
  • Build an SAP Hybris clustered landscape.
  • Install, configure, and edit the SAP Hybris system.
  • Administrate an SAP Hybris landscape in a production environment.
  • Conduct tests and performance analysis on an SAP Hybris landscape.
35小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at technical persons who wish to install, configure, and manage an SAP application server. By the end of this training, participants will be able to:
  • Setup and configure an SAP system.
  • Manage users, jobs, data and communications.
  • Maintain the operational environment.
  • Monitor an SAP system in production.
  • Improve the performance of an SAP system.
35小時
This instructor-led, live training in 台灣 (online or onsite) is aimed at persons who wish to better manage a warehouse using SAP EWM. By the end of this training, participants will be able to:
  • Manage large volumes of goods moving in and out of the warehouse.
  • Integrate warehouse and distribution processes with the broader supply chain.
  • Optimise inventory tracking in real time.
  • Reduce warehouse costs of processes, labor, and stock.

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