管理培訓

This instructor-led, live training in 台灣 (online or onsite) is aimed at business professionals who wish to learn how to develop applications and perform process automation even without any IT background. By the end of this training, participants will be able to:

• Understand Citizen development and learn common Citizen Developer actions.
• Learn how to perform process automation.
• Automate tasks within business applications.

This instructor-led, live training in 台灣 (online or onsite) is aimed at business professionals who wish to target specific organizational areas where process inefficiencies and defects are prevalent. By the end of this training, participants will be able to:

• Understand the core concepts and principles of Lean Six Sigma.
• Apply the DMAIC methodology to define, measure, analyze, improve, and control processes effectively.
• Develop a plan for Lean Six Sigma deployment within their organization.

This instructor-led, live training in 台灣 (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies. By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

聽眾需要充分了解員工管理和發展問題的經理和團隊領導（直接和間接報告） 課程形式該課程將是一個高度互動的組合：

• 促進討論
• 幻燈片演示文稿
• 練習和案例研究

在課程結束時，代表們將能夠：

• 了解管理和領導所需的不同技能
• 以最有效的方式發展他們的團隊
• 解釋如何最好地在組織中提供變革
• 更好地管理員工績效
• 成功協商他們的首選解決方案
• 解釋如何處理他們在辦公室可能遇到的困難情況

培訓針對管理員工團隊的人員，管理項目，希望充分利用團隊潛藏的潛力 培訓參與者的益處： 了解個別世代群體的特點他們將獲得適當與員工溝通的技能他們將獲得根據“現在”原則提供反饋的能力學習如何激勵X，Y和Z一代的員工學習與X，Y和Z世代員工的對話模型類型 訓練方法： 培訓設計爲互動式，參與者的參與率達到80％以上。每一次會議都遵循類似的動態，基于Kolb循環中開發的方法：一種開啓新習慣（建立意識）的練習，一種關于技巧（知識）的小型講座，一種新策略和技巧（技巧）的練習。每次會議結束後，與會者將收到有關討論會議的輔助材料。 實踐材料通過迷你講座進行總結，給出理論基礎和解釋參與者在培訓室工作時的基本心理機制。

首席技術官（CTO）是公司所有技術相關問題的負責人。 這種以講師為主導的現場培訓（現場或遠程）是針對當前的CTO和即將到來的CTO，如技術總監或技術經理，他們希望獲得成為有效CTO所需的技術和管理視角。 在培訓結束時，參與者將能夠：

• 聘請並領導一支充滿活力和創新的技術團隊。
• 有效地採用和管理開發優質產品所需的技術。
• 應用有用的技術和策略來管理產品和項目。
• 擴展公司業務並將其向正確的方向發展。

課程格式

• 互動講座和討論。
• 大量的練習和練習。
• 在實時實驗室環境中親自實施。

課程自定義選項

• 要申請本課程的定制培訓，請聯繫我們安排。

This instructor-led, live training in 台灣 (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams. By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

參與者簡介 CxO，運營經理， Enterprise Architect ， Business和系統分析師和設計師目的此入門研討會向您概述了數字業務模型，業務和企業架構框架以及組織試圖關注的方法，以提高其面臨數字時代中斷的業務敏捷性。 特別是，此研討會旨在幫助您了解全球使用的框架和參考架構，以使數字業務模型和IT系統架構與不斷變化的競爭格局保持一致。

目的： 幫助Business分析師了解如何有效地建模和驗證其業務流程和資源，以便根據目標架構和不斷變化的市場需求提高組織的業務靈活性。 這個為期2天的培訓課程旨在幫助代表們學習如何建模他們的業務流程和資源，以使他們適應目標架構的一部分目標，戰略和受影響的能力的變化。根據業務績效的關鍵要素（戰略，戰術，關鍵績效指標，業務能力等），代表們將學習如何制定以視覺為中心的業務流程和資源製圖。然後，只有使用適合他們語言的適當BPM N和UML符號，他們才能理解如何使它們適應不斷變化的策略，策略和策略。

Audience: This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business Format of the course A combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

At the end of this course, attendees will be able to:

• Explain the basic Change Strategies that underpin the planning for change in an organisation
• Understand the use and application of the 9 Change Principles
• Construct a Change Plan suitable to their part of the business

看板Management專業人員1（KMP1）是由Lean看板大學（LKU）認可的高度互動的為期兩天的課程。它結合了教學，小組討論和完全沉浸式模擬，以說明看板方法如何幫助個人，團隊和組織管理和改進向客戶交付產品和服務。

看板方法為成功的進化變革提供了實用，可操作，基於證據的指導。它從你現在所做的事情開始，追求進化變革，同時尊重當前的角色，責任和職稱，並鼓勵各級領導。這使組織能夠逐步發展業務流程，定義和使用相關指標來衡量進度，並顯著降低與復雜變更計劃相關的風險。

您將離開本課程，了解看板原則和一般實踐的知識，以及使您能夠對您的組織充滿信心地應用看板的技能。 你會學到什麼？
- 識別內部和外部不滿的來源
- 分析需求與能力
- 為知識發現過程建模
- 設計看板系統及其可視化
- 確定改進的優先順序
- 選擇活動的節奏
- 確定服務類別 我會收到什麼？
課程資料（印刷和電子）
David J. Anderson撰寫的“看板 - 技術Business成功進化變革”一書的Electron複製品
Lean堪察大學（LKU）的會員資格
Lean看板大學（LKU）課程完成證書 這門課程是誰的？
任何參與產品開發或知識工作的人。這包括但不限於以下內容：
計劃和交付經理
產品和項目經理
產品開發人員，軟件開發人員和測試人員
在運營或支持工作的人
Business分析師
高層管理
任何有興趣在其組織中實施Agile的人

Who should attend: Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works. Upon completing the training you will:

• Understand how  5S works and improve efficiency by 10 to 30%
• Be able to indentify sources of waste and improve profitability
• Understand the reasons for the five step process and know how to implement it
• Have the tools and procedures in order to improve production processes
• Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course

誰應該參加：管理者有興趣通過實施5S來提高生產力，並希望確保他們以正確的方式啟動這一重要概念。 該培訓課程專為各行各業的專業人士而設。它可以為牙科診所，實驗室，辦公室等量身定制。它不是為學術目的而設計的，但提供瞭如何實施5S的實用建議該課程面向希望確保以正確的方式引入5S的變革領導者和代理人。 每個課程成員都有機會通過一系列練習獲得經驗，以證明5S的工作原理 完成培訓後，您將：

• 了解5S如何工作並將效率提高10％至30％
• 能夠識別廢物來源並提高盈利能力
• 了解五步流程的原因並了解如何實施
• 擁有工具和程序以改進流程
• 制定具體計劃，將5S引入您的工作場所

如果您正在考慮提高工作效率，贏得更多訂單並滿足您的客戶，同時提高安全性，您不能不參加此課程

您是否正在努力在組織中實施Agile ？變化是否過於規範？您的團隊是否負擔過重，效率低下，但仍然無法抗拒革命性的變革？ 選擇“敏捷的替代路徑”並實施一種進化和人性化的Change Management方法，該方法不會改變您的流程，但會改進流程。 看板方法為成功的進化變革提供了實用，可操作，基於證據的指導。它從您現在所做的開始，並尊重當前的角色，職責和職位。這使組織能夠逐步發展業務流程，定義和使用相關指標來衡量進度，並顯著降低與復雜變更計劃相關的風險。 如果您的團隊不堪重負，看板可以幫助您控制您的工作。看板是一種動態管理流程和揭示瓶頸的新技術。 該培訓提供了在工作中應用看板所需的技能和知識，並學習如何確定現在要做什麼，將要留下什麼，以及永久取消待辦事項列表的內容。 學習成果與會者應熟悉看板方法。他們應該能夠設計和實施基本的看板。他們應該能夠理解工作項類型以及與特定工作項相關的風險。他們應熟悉各種不同的Kanban板設計和样式，並知道如何選擇最適合其背景的設計。他們應該了解培訓路線圖以及在“敏捷的替代路徑”的每一步中獲得的價值和利益。 誰該參加本課程適用於任何屬於產品開發或知識工作環境的專業人士，他們有興趣了解看板如何幫助改善工作環境。看板適用於組織的多個職能部門，從希望採用Lean Management高級員工到願意改善其工作實踐的交付團隊成員。以前參加我們課程的人員一直擔任以下角色：

• 高級Management職位（CxO）
• 計劃和項目經理
• 產品經理，產品所有者和Business分析師
• Scrum團隊成員
• Scrum Masters，團隊領導和變革推動者
• 產品和軟件開發人員和測試人員
• Agile教練和從業者（ Scrum ，XP，DSDM， Agile PM等）
• 其他角色，如H R和Finance專業人士

證明這個為期1天的課程講授了看板方法®的基礎知識，並作為入門級別和靈活性的替代途徑的起點。 成功完成此培訓後，您將獲得Lean看板大學®的完成證書。此外，您將獲得一份帶有TKP徽章的Team KanbanPractitioner®（TKP）憑證證書。 項目Management協會（PMI）：7個PDU（ Professional Development單位）。

This instructor-led, live training in 台灣 (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life. By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Deal with stress-causing. disempowering beliefs around work, life, and relationships.

John Kotter wrote "Leading Change" which looked at what people did to transform their organisations. Kotter introduced an 8-step change model for helping managers deal with transformational change.  This instructor-led, live training in 台灣 (online or onsite) is aimed for managers, business owners and strategists planning to implement Kotter's 8 model in their respective organization.

麥肯錫7-S模型不僅支持深度分析和大變換，而且非常適合分析您公司的連貫性。如果您知道需要改變行為，但是您不確定該怎麼做，那麼這就是您的變更管理模式。 這種以講師為主導的現場培訓（現場或遠程）是針對計劃在各自組織中實施麥肯錫7s模型的經理，企業主和戰略家。 課程格式

• 互動講座和討論。
• 大量的練習和練習。

課程自定義選項

• 要申請本課程的定制培訓，請聯繫我們安排。

這個由講師主導的現場培訓研討會（現場或遠程）旨在介紹可用的變更管理模型及其優缺點和案例研究，以便為代表們提供選擇最適合其領域的最合適模型的知識和技能。本身。 課程格式 結合：

• 促進討論
• 幻燈片演示文稿
• 練習和案例研究

在本課程結束時，與會者將能夠：

• 解釋支持組織變革計劃的基本變革策略
• 構建適合其業務部分的變更計劃。

課程自定義選項

• 要申請本課程的定制培訓，請聯繫我們安排。

聽眾所有需要掌握反洗錢/反Financial Crime及其預防工作知識的高級Management人員 - 以及對其他相關和當前Financial Crime問題的認識; 課程形式結合：

• 促進討論
• 幻燈片演示文稿
• 實例探究
• 例子

課程目標在本課程結束時，代表們將能夠：

• 解釋如何防止AML和CTF
• 了解反洗錢法和法典信託基金的主要方面，因為它們適用於其公司以及為打擊它們而進行的國家和國際努力
• 確定公司及其員工應如何保護自己免受洗錢和恐怖主義融資的風險
• 詳細說明公司如何成為洗錢和恐怖主義融資的目標：並解釋哪些“危險信號”可能有助於他們識別，預防和報告任何（可疑或實際）犯罪活動
• 了解Financial Crime中的其他“熱點”

合規性和MLRO複習計劃審查了在當今高度監管的環境中至關重要的關鍵風險管理問題和主題。除了針對合規官，MLRO，MLCO和其他風險管理專業人員之外，它還針對高級管理層和董事會成員，他們希望了解更多關於組織內風險控制職能的期望。該計劃由來自英國的主題專家講授。 該計劃的主要學習目標是使與會者掌握足夠的知識，客觀地評估其組織現有風險管理控制和實踐的充分性，並進行適當的改進。

聽眾所有員工需要的工作知識Corporate Go vernance為他們的組織課程形式高度互動的組合：

• 促進討論
• 幻燈片演示文稿
• 例子
• 演習
• 實例探究

Overview Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions. Key features include:

• the explanation of the current risk-based regulations
• detailed review of the major risks faced by banks
• industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
• using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
• what challenges could be faced by risk managers in the future.

The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss. Objectives The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:

• major risk within the financial industry and the major international risk regulations
• how to manage a bank’s assets and liabilities whilst maximising return
• the interaction between risk types and how banks use an integrated approach for their management
• corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
• how to develop a culture of risk governance as a tool for minimising unnecessary risk taking

Who should attend this seminar This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:

• Board level bank management
• Senior managers
• Senior risk managers and analysts
• Senior directors and risk managers responsible for strategic risk management
• Internal auditors
• Regulatory and compliance personnel
• Treasury professionals
• Asset and liability managers and analysts
• Regulators and supervisory professionals
• Suppliers and consultants to banks and the risk management industry
• Corporate governance and risk governance managers.

Course goal: To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities. Overview:

• GRC Basic terms and definitions
• Principles of GRC
• Core components, practices and activities
• Relationship of GRC to other disciplines

 

This instructor-led, live training in 台灣 (online or onsite) is aimed at business managers, IT managers, and risk and compliance managers who wish to implement the COBIT framework to optimize IT governance and management. By the end of this training, participants will be able to design, develop, implement, monitor, and enhance IT governance and management using COBIT principles and methods.

A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will:

• Understand and overcome the barriers to being assertive
• Recognise behaviour traits within yourself and others and learn effective strategies for managing them
• Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
• Effectively manage difficult situations.

The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:

• State the difference between mentoring and coaching
• Discuss relevant learning theories
• Describe different learning styles
• Explain the feedback model
• Outline basic coaching principles
• State the component parts of the GROW coaching model 

聽眾員工需要做好充分準備，提供高質量的輔導課程

• 給自己員工的個別成員
• 對他們的團隊
• 對於那些與自己的團隊沒有直接聯繫但又會重視他們獨立和非評判性投入的人

課程形式結合：

• 促進討論
• 代表輔導課程 - 提供全面反饋

在課程結束時，代表們將能夠：

• 定義“指導”並詳細解釋使用指導來提高個人和團隊績效 - 特別是將其用於理解背後（和糾正）績效不佳的原因
• 提供有意義的輔導課程

Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

聽眾需要充分了解衝突問題以及如何處理衝突的工作人員：

• 他們的同事
• 他們的老闆
• 他們的內部和外部客戶和利益相關者

課程形式該課程將是一個高度互動的組合：

• 促進討論
• 幻燈片演示文稿
• 練習和
• 實例探究

在課程結束時，代表們將能夠：

• 了解衝突及其對我們自己和他人的影響
• 定義自信和非自信的行為
• 在管理他人之前欣賞自我管理的需要
• 發展自信地參與衝突的能力
• 通過演示和實際模擬建立信心

聽眾需要充分了解人員和團隊Management問題的員工：

• 他們自己
• 他們的同事（同行）
• 他們的老闆
• 他們的團隊成員
• 他們的內部和外部客戶和利益相關者

課程形式該課程將是一個高度互動的組合：

• 促進討論
• 幻燈片演示文稿
• 練習和
• 實例探究

在課程結束時，代表們將能夠：

• 欣賞在影響他人行為之前管理自己行為的必要性
• 了解可用的各種通信媒體的優點和缺點
• 欣賞如何管理，激勵和發展他們的團隊成員
• 管理其內部和外部客戶和利益相關者
• 解釋如何處理他們在辦公室可能遇到的困難情況